Lumen Advanced Managed Services (AMS) provides highly experienced and credentialed professionals to offer deep technical support of Lumen services beyond Managed Services Anywhere.
AMS offers flexibility and control with the ability to tailor individual subscription needs with term options that match your immediate, ongoing and evolving requirements. AMS applies a cloud-inspired method of overlaying agile professional services on top of our management of hybrid IT workloads. Our senior-level team of experts is equipped with platform automation tools and employs best-practices to optimize architecture and elevate operational governance.
Factors such as the size or complexity of an environment, budget and delivery objectives can all impact project scope. That’s why we designed AMS to be completely customizable to meet each Client’s unique requirements. With Advanced Managed Services, you have the ability to coordinate multiple resources using a Program Manager and/or a Technical Account Manager who are aligned to your business goals. Advanced Managed Services is also a proactive service that can assess your current state, advise on potential gaps, and make recommendations for remediation.
Request a consultation with your Lumen representative to assist in determining the best match of resource allocation and subscription level to deliver the most successful experience.
When you subscribe to Lumen Advanced Managed Services, you’re gaining more than the expertise of any single individual expert. With AMS, you benefit from the experience, knowledge, skills and capabilities of the collective Lumen Services Organization. Our specialists maintain a range of relevant IT industry certifications, and are constantly collaborating and consulting within the organization to deliver a broad spectrum of capabilities. This collaborative mindset, along with our corporate commitment to support continuous improvement allows us to stay at the leading edge of industry best practices and learnings.
Our practice is governed by a proven managed-services framework, with processes and procedures that have been established for achieving customer collaboration, successful outcomes and continuous improvement. You’ll also benefit from the collective operational insights from seasoned operators supporting and managing mission-critical, enterprise-level applications and complex hybrid infrastructures for clients in virtually every industry. We have long-standing relationships with customers in such diverse focuses as Financial Markets, Retail, Healthcare, Consumer Products, Food and Beverage, Hospitality and Packaged Goods, just to name a few.
Benefit from our proven experience building, managing and operating an industry-leading suite of cloud services, including public, private and hybrid cloud. Leverage core insights from Architects and Engineers building the next generation of networking technologies, products, tools and services “at Scale.” Gain technology perspective from analysts working with the biggest commercial vendors, providers and contributors in the IT community. Our evolving partnerships with market leaders in hardware, software, security, storage and networking technologies allow us to bring the benefit of deep technical insights to you.
Pre-packaged sets of advisory activities designed to work in conjunction with a variety of Lumen products and services.
Can be used with a wide variety of Lumen products and services:
Note: Not all Roles are available in all locations. Contact your Lumen representative for more information.
Organizations experiencing rapid growth can often struggle to keep up with IT staffing needs, particularly hiring for mission-critical technical specialties and certifications. AMS provides a cost-effective and flexible option for growing businesses to consider. Whether you need to tackle Big Data concerns, Security and Threat Management, hands-on deployment activities or strategic IT initiatives, Lumen AMS can help you resolve staffing challenges by providing access to a highly-skilled on-demand workforce.
Most enterprises – and rightly so – focus IT staffing on supporting their primary business initiatives: the work that creates a competitive differentiation in the marketplace and drives revenue. But there are numerous IT specialties that support the back office operations that every modern business increasingly relies on. From database administration to data analytics, and from threat mitigation to disaster recovery planning, our AMS teams offer specialized expertise and deep certifications in all the latest technologies.
Advanced Managed Services is designed to offer broad scope and flexibility to meet the widest possible range of Client needs. Pricing is based on a number of factors. Some Optional Services are priced as one-time-deliverables; some on a subscription basis. Other packages are structured as a committed number of hours for specific skills and functions, such as Data Base Administration (DBA) or Technical Account Management (TAM).
Certified Microsoft engineers ready to take achieve maximum performance for your SQL Server workloads.
A team of DR experts at-the-ready with ATOD services. We monitor, test, audit, maintain, and document the DR solution for you.
A full complement of threat prevention, threat management, incident response and analysis services to support your hosted or on-premise enterprise security environments.