Optional Services

Pre-packaged sets of advisory activities designed for a variety of Lumen products and services.

Advisory Support of Lumen Solutions
Beyond Advanced Managed Services


Optional add-on services provide remote resource activities for one-time or recurring monthly fees. Lumen may recommend these additional services based on analysis of a customer’s IT environment.

Request a consultation with your Lumen representative to assist in determining the advisory services that best match your requirements and budget to an optimal experience for your business.

Experienced professionals to architect, optimize and elevate operational governance for Hybrid IT

Managed Optimization Service

Lumen orders Reserve Instances on your behalf, and you earn a monthly Optimization savings.


Employ Lumen’s expertise, data analytics tools and resources to examine your Qualified Optimizable Services spend and optimize cost savings via Reserve Instance (RI) management. You can earn a monthly Optimization Adjustment on Qualified Optimization Services.


At regular meetings on a mutually agreed schedule, we’ll review your forecast for Qualified Optimizable Services. Then, Lumen’s Cloud Optimization and Analytics tools, part of the Cloud Application Manager Service, will be utilized in making RI buying and selling decisions.


Meet all of the following to be eligible for Managed Optimization Service:


Eligibility

  • Establish a new qualifying Provider cloud account through Lumen Cloud Application Manager for Amazon Web Services (AWS) Services, or shift billing responsibilities for an existing AWS account to Lumen’s Cloud Application Manager Service
  • Subscribe to Advanced Managed Services for a term of 12 or 36 months
  • Subscribe to Managed Optimization Service Add-on for the same term
  • Have a subscription to Managed Services Anywhere delivered via Cloud Application Manager with a monthly MSA spend commit
  • Agree to a minimum monthly spend commitment of Qualified Optimizable Services for the duration of the MOS term

Guidelines

  • For Managed Optimization Services, only costs for the compute portion of EC2 are eligible. This consists of CPU, memory and OS / platform licensing. All other EC2 related costs are excluded
  • Optimization Adjustment will apply only to AWS Regions identified by the customer and documented by Lumen when service is implemented. Reserve Instances cannot cross AWS Regions
  • Customers must provide 30-day’s notice before moving AWS Regions
  • Maximum Optimization Adjustment is capped at 150% of Client’s Managed Optimization Service spend commit
  • Optimization Adjustments apply only to Qualified Optimizable Services

Other Optional Services


Disaster Recovery
Services

Provides fixed-scope activities for Testing, Failover, and Failback. Deployed and managed on Client’s DR infrastructure via the Managed Services Anywhere support option of Cloud Application Manager (sold separately). Each packaged activity can be purchased together or separately via Service Order. Failover activities must be initiated by Client’s request via ticket.

Features

  • Testing: Specific to a single test plan and the quantity of servers identified in the Service Order. Additional DR Tests require an additional Service Order.
  • Failover: Activities provided upon receiving request via priority 1 ticket for the servers identified in the Service Order. Authorization requires Lumen account number or other required information.
  • Failback: Specific to one Failback event and quantity of servers identified in the Service Order.

Network and Application Penetration Testing

Network Testing scans and performs penetration tests on up to 220 internal and 20 external IPs. Results are analyzed, and prioritized findings are provided in a report. Available as a one-time event for a single fixed fee, or on a recurring basis with four events per year for a fixed monthly service fee.


Application Penetration Testing conducts a one-time web application penetration test to identify vulnerabilities for up to two web applications with up to 10 internal pages per application. Results are analyzed, and prioritized findings are provided in a report.

Features

  • Monitoring analysis
  • Policy analysis
  • Performance review of CIMS agent versions

Anti-Virus Advisory Service*

Analyzes up to six months of event history and advises on alert handling and remediation recommendations for Lumen managed anti-virus. Covers up to 50 Lumen managed servers or virtual machines.

Features

  • Monitoring analysis
  • Configuration analysis
  • Performance review
  • Recommend software and engine version upgrades

Content Integrity Analysis*

Analyzes up to 30 days of event history and advises on policy tuning recommendations for the Lumen Content Integrity Management Service (CIMS). Covers up to 50 agents running on Lumen managed servers or virtual machines.

Features

  • Monitoring analysis
  • Policy analysis
  • Performance review of CIMS agent versions

Data Loss Prevention Analysis*

Analyzes up to six months of DLP event history and utilization performance from a single resilient pair of Lumen custom managed DLP devices. Subscribe multiple times to cover additional devices. Covers IT environment, policies, and applicable compliance areas of data at rest, data in use, and data in motion to advise on tuning recommendations for improving quality of alerting.

Features

  • Policy analysis
  • Configuration review
  • Log monitoring analysis
  • Performance review

DDoS Analysis*

Analyzes up to six months of incident history from up to 10 Internet circuits, on-net or off-net, protected by a Lumen DDoS Mitigation service. Advises on tuning the DDoS configuration for optimal performance and minimal business impact.

Features

  • Monitoring analysis
  • Configuration analysis
  • Summarize trending incidents
  • Provide advice on necessary changes

Firewall Analysis*

Analyzes up to 12 months of log monitoring history and utilization from a single resilient pair of Lumen managed firewall devices. Advises on any tuning recommendations of policies and rules for site-to-site VPNs, anti-Virus, anti-spyware, vulnerability protection, file blocking, data filtering, SSL, and URL filtering. Subscribe multiple times to cover additional Lumen Managed Web Application Firewall devices.

Features

  • Policy analysis
  • Review network design
  • Analyze configuration settings
  • Log monitoring analysis
  • Performance review

Intrusion Prevention Service Advisory*

Analyzes up to 12 months of log history from a single resilient pair of Lumen managed Cisco or Palo Alto firewall devices with Intrusion Prevention Service (IPS) activated. Subscribe multiple times to cover additional firewalls.

Features

  • Network review
  • Log monitoring analysis
  • Policy analysis
  • Performance review

 

*Denotes one-time service

Pricing

Contact your Lumen Account Team to discuss your specific business needs and tailor Optional Services to meet your budget and requirements.


Or request a no-obligation, custom consultation here.

Related Products

Advanced Managed Services

Engage experienced professionals to architect, optimize and elevate operational governance for Hybrid IT environments.

Managed Services Anywhere

Maximize your investment in multi-cloud infrastructure, with better governance, lower costs and faster application delivery.

Cloud Application Manager

A scalable platform for deploying applications into production across any cloud infrastructure – private, public or hosted.