By Jim Greene
Companies operating in a Hybrid IT environment need to manage both internal and customer-facing applications so they can reduce downtime, save money, increase productivity, and deliver new solutions to market. And most organizations recognize their need to align themselves with partners and consultants to provide expertise and guidance to properly fulfill their digital requirements.
With Cloud Application Manager, CenturyLink offers two support models — Managed Services Anywhere or Platform Advisory Support. These two approaches offer flexibility in engagement and level of expertise so businesses can choose the one that best fits their needs. The question is: Which one is right for your organization?
Platform Advisory Support is an enterprise-grade baseline support package for businesses that need less hands-on expertise. A designated Technical Account Manager is available to provide recommendations around best practices and platform triage, and CenturyLink leads and owns support responsibilities for all services utilized within the platform. That includes lead support responsibility for Microsoft Azure or Amazon Web Services whether you buy your own cloud, start from scratch, or build upon legacy assets.
Managed Services Anywhere orchestrates the delivery of infrastructure, applications and services across multiple cloud environments. Offering all the benefits of Platform Advisory Support, this is fully-managed service that...