API Documentation is now Online!

July 6, 2012
By CenturyLink Cloud Product Management

We have just released a new version of our API and have decided to just make it available online so you wont have to ask for it! The API has been built along side all of the features of the platform with the idea that if you can do it in the control system you can do it via our API. The API currently supports Xml, JSON, and SOAP which is far more featured than any of the other API’s that we have seen out there. Go check it out: www.ctl.io/api-docs/v2 Create an API user here: https://control.tier3.com/security/api As always, anything you need or see that we could improve on let us know!

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FreeBSD added to our library and more features!

July 6, 2012
By

Build 775 has gone live with new features and bug fixes the control system. Here are some of the key new features:

  • Added FreeBSD 32 and 64bit template
  • Added Windows XP 32bit template
  • Added Windows Vista 32 and 64bit template
  • Added Windows 7 32 and 64bit template
  • Enhanced Linux server provisioning where network override file was not correctly being cleared of IP addresses

There was a total of 20 bugs that also were fixed in the current build. As always if you need anything please let us know as we are constantly adding new features and fixes.

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CenturyLink Cloud now supports Ubuntu!

July 6, 2012
By CenturyLink Cloud Product Management

CenturyLink Cloud is pleased to announce the full support for all customers Ubuntu server in 32 and 64 bit version. As always there is no cost for deploying an open source OS. Ubuntu is now available for premium server deployment, lab deployment, cloning, archiving, and all the other features that our enhanced provisioning platform contains.

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Automated provisioning of VPN

July 6, 2012
By CenturyLink Cloud Product Management

Today we released automated provisioning of vpn services for our users. This is very exciting as it is part of our total goal of full automation and self servicing on our platform. Now with a single click of creating your server we will build out your VPN services without any configuration or setup from you all on demand. We have been working on this for a while and have been using this product under the covers which up until now was just for testing. If you already have VPN services with us then you will migrated over the next 6 months and someone from your account team will contact you. Here is a quick run down of the features:

  • No configuration required! All of the routing and setup is done for you automatically!
  • Works with Windows, Mac OS X, and Linux
  • First concurrent user is free!
  • It will automatically build out your vpn server when you build your first server.
  • You can add or remove users via the control system
  • Only 25.00 per concurrent user and bandwidth costs per month.
  • Each customer gets their own instance which gives better performance and isolation than traditional models.
  • It is based on standard Open VPN which is widely tested and supported.
  • Can
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Get Your vFabric On with Blueprints from CenturyLink Cloud

July 6, 2012
By CenturyLink Cloud Product Management

Today CenturyLink Cloud announced access to a Starter Kit Blueprint for VMware vFabric on the CenturyLink Public Cloud. We know that most of you are busy enough with your job, so setting aside time to try the latest technologies is often hard to juggle. To make it a bit easier, we created the starter kit blueprint!

This blueprint enables you to quickly deploy a small vFabric environment and be up and running in no time—without the need to troubleshoot.

What is in it?

The Starter Kit Blueprint for VMware vFabric comes with four virtual machine instances and the advanced vFabric applications:

  • vFabric tc Server: vFabric tc Server, the best place to build and run Java Spring applications, provides enterprise users with the lightweight server they want paired with the operational management, advanced diagnostics, and mission-critical support capabilities businesses need.
  • vFabric GemFire® Server: GemFire is a distributed data management platform providing dynamic scalability, high performance, and database-like persistence. It blends advanced techniques like replication, partitioning, data-aware routing, and continuous querying to help you.
  • vFabric Web Server: Unlike Apache, vFabric Web Server is pre-compiled, pre-configured and pre-patched, which reduces deployment times from a typical 3 days to 30 minutes. It has a consistent installation process and structure across
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Control System Updates Build 672

July 6, 2012
By CenturyLink Cloud Product Management

Build 672 has gone live with new features and bug fixes for the vpn service and control system. Here are some of the key new features:

  • Managing VPN Max Concurrent Users): You now have the ability to control the number of concurrent users and control your costs. In our system the first concurrent connection is always at no cost and anything after that is at $15.00 / Month. Now you can go in and change this level at any time. So if you need to add more concurrent users go to control.tier3.com > network tab > vpn > edit vpn settings.
  • Two Factor Authentication with Active Directory: Now you can configure your vpn service to do two factor authentication via active directory. This will require the user to have not only a certificate but will be prompted for their active directory credentials.
  • New Templates: Added Windows XP 32-bit, Windows Vista 32-bit, Windows Vista 64-bit, and Windows 7 32-bit templates.
  • Welcome Screen: We have added your CPU, Memory, and Storage counts to the welcome page.

There was a total of 20 bugs that also were fixed in the current build. As always if you need anything please let us know as we are constantly adding new...

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CenturyLink Cloud VPN Client Service Updates

July 6, 2012
By CenturyLink Cloud Product Management

Many of you have noticed the upgrade of your CenturyLink Cloud Client VPN service, which allows you to connect to the secure network that contains your servers and resources. Read on to learn more about the service and the enhancements made with this update.

Overview

Client VPN enables users to connect to their secure isolated network. Each account has its own isolated VPN service provided at no charge. This built-in service is managed by CenturyLink Cloud’s highly trained network operation center. If you have any issues please look at the status system or contact support.

To complete the Client VPN initial configuration, simply download the certificate—used when connecting to the VPN service—or complete the two-factor authentication that we’ve linked to below. To learn more about ways to connect such as persistent VPN connections or direct connections please go here.

Current Limitations

There are only a few limitations on this service as it is based on the OpenVPN project.

  • Maximum concurrent users: 20 (if you need additional users, please contact support)
  • Maximum connection: 1Gbps

Performance and Tuning Enhancements

We’ve made a host of performance and tuning enhancements to the Client VPN service that will result in a better user experience. We decreased CPU utilization on each unique instance from 80%...

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CenturyLink Cloud's Enterprise Cloud Turns SysAdmins into Office Heroes

July 6, 2012
By CenturyLink Cloud Product Management

Today is SysAdmin Day, and we at CenturyLink Cloud would like to show our appreciation of system administrators around the world. To commemorate the occasion, we’ve made a comic to show how CenturyLink Cloud’s enterprise cloud platform can save admins time and effort—and turn them into office heroes.

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Newly-Announced Environment Engine is Turning Heads

July 6, 2012
By

We knew that Environment Engine, our recently-announced cloud environment deployment solution, would be a big hit with our customers. After all, by automating the design, discovery, configuration, and deployment of best practice-optimized “Blueprints,” Environment Engine makes it easier than ever to roll out environments and applications to the cloud. But it’s not just customers who are recognizing the benefits of Environment Engine: now the media is taking notice, too. Tier 1 Research reports “customers will like what the Environment Engine can do,” saying the toolset represents a “significant” step forward for CenturyLink Platform. A platform that, according to the research group, is built using “solid development practices” which allow developers to automate anything that can be done through the web interface via a robust API. Even technical users, however, will appreciate that the GUI is “friendly and clean, and almost has an Apple-like quality to its straightforward intuitiveness.” According to an article published by Read Write Web and picked up by the Wall Street Journal, Environment Engine “is uniquely aimed at enabling the creation and use of best practice templates… This saves costs and enables applications to be deployed faster, more consistently and with less possibility of human error.” Moreover,...

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Control System Updates!

July 6, 2012
By CenturyLink Cloud Product Management

We are always working to resolve bugs and add features to the control system. This update is a major bug update and here are the items that have been fixed in this build!

  • Incorrect calculation of total server resources allocated to an account which was causing errors on server create.
  • Create snapshot button was available when it should not be.
  • Archived Lab Groups appeared in the Lab Group DDL on new server create.
  • Fixed error that occurred when creating new Accounts (no bug was created for this).
  • Added Account Alias validation to ensure that duplicate Account Aliases do not get created.
  • Fixed the DateTime display on the Lab Scheduled Task list to be customer time zone aware, as opposed to displaying in UTC
  • DNS Management errors on updating and creating aliases

If you have any questions please feel free to let us know.

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CenturyLink Cloud Enhances Industry-Leading SLA

July 6, 2012
By CenturyLink Cloud Product Management

CenturyLink Cloud Enhances Industry-Leading SLA CenturyLink Cloud has enhanced their industry-leading SLA with the following changes:

  • Incident Reports: CenturyLink Cloud will provide Customer with an Incident Report via e-mail within twenty-four (24) hours of an incident for incidents resulting in greater than thirty (30) minutes of downtime. The Incident Report will include: incident date, duration, issue, details of the problem and details of the resolution.

  • Outage Credit Improvements:

  • Increased maximum credit from 100% to 150% of fees for the impacted service(s) for the billing month.
  • Eliminated CenturyLink Cloud’s discretion in the adjustment of credits awarded.
  • To review the updated SLA in its entirety http://www.tier3.com/legal/sla.

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    New Features, Fixes Arrive in Today’s Software Release

    July 6, 2012
    By CenturyLink Cloud Product Management

    CenturyLink Cloud has settled into a nice release cadence and today marks the end of another development cycle. Our platform is being updated frequently, and today’s release is accompanied by a new “release notes” process initiated by our product management team. Immediately upon each platform release, the CenturyLink Cloud team will publish a set of release notes to the Knowledge Base. The August 1st release notes outline the six new features and fifty minor fixes that were part of this push.

    Let’s take a look at two of the new platform features and see how they make our users more efficient.

    Add multiple instances of the same software package to a Blueprint

    Customers use blueprints, which is CenturyLink Cloud’s server orchestration technology, to model complex server environments. One key aspect of blueprints is the ability to include software and scripts in the build process. Imagine building an n-tier system environment made up of web servers and database servers. Developers and system administrators use blueprints to create a template made up of all the server configurations and software that define that system. That blueprint can then be deployed again and again with little effort.

    Up until now, it was difficult to add the same software/script...

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