By David Shacochis
In meeting with customers and partners over the past several months, I hear one question on a regular basis: "We like the flexibility of your Hybrid IT portfolio, but why are you building a public cloud?" As recently stated by our CTO, we are committed to a next generation cloud user experience for the delivery of our primary business: managed services across data center and network .
To understand why we are using this approach, it’s helpful to think about the writings of Nick Carr. His 2003 Harvard Business Review article "IT Doesn’t Matter," touched off a firestorm of debate throughout our industry, especially within the vendor community.
It’s easy to see what Mr. Carr got right. He correctly observed that the client-server era led to companies over-estimating the discrete value of IT device technology. He stressed the importance of strategic alignment between information technology and business stakeholders. He predicted the rise of cloud computing and utility-like pricing based on consumption.
And while there are valid criticisms afforded by a decade of hindsight, Carr’s fundamental truth holds up today. IT isn’t valuable unto itself; its value is derived from what it allows the larger organization to...