Today, we announce a new way to consume managed services - a cloud-friendly way.

This is exciting news for us, given CenturyLink’s expertise in both cloud and managed services.  Our CTO Jared Wray posted his thoughts here on what this news means for our company and the industry.

Let’s look into the details of these powerful new cloud-based managed services.  The heart of our value proposition to customers is two-fold:

  • Automation, front-and-center.  We’ve automated best practices for the configuration, monitoring, and ongoing administration of 8 managed services.  The provisioning of each service is also automated, via our Blueprints orchestration engine.
  • Humans, when you need them.  Of course, humans play a key role in uptime and performance of managed environments.  But our managed services involve them intelligently, with proactive notifications.  These alerts indicate that a decision, or perhaps a manual action, is required.  That means our team is engaged, and hands-on with your environment whenever it’s needed, 24x7.

Both of these principles are hallmarks of public clouds – automation to the Nth degree, with humans jumping in only when needed.  This approach yields self-service, hourly billing, and scale.  All three are big wins for customers.

Here’s what is available on CenturyLink Cloud, effective June 30.  8 managed services: 2 operating systems and 6 applications, including:

  1. Microsoft Windows Server, both 2008 and 2012
  2. Red Hat Enterprise Linux 6.5
  3. Active Directory
  4. Apache HTTP Server
  5. Microsoft IIS
  6. MS SQL
  7. MySQL
  8. Tomcat

The new services will be available in our Santa Clara and Sterling data centers, with additional sites online in the coming months.

Here’s what customers get

CenturyLink has set an “enterprise-class” standard for services rendered, and that tradition continues in cloud.  These offerings allow customers to run websites, database apps, and identity management systems in the CenturyLink Public Cloud – with peak uptime and increased security.

Our automation (and engineers) will perform:

  • Licensing
  • Installation
  • Configuration
  • Administration
  • Monitoring
  • Maintenance (patching, hotfixes, change management)
  • 24x7 Support

Further, managed services are a “first-class citizen” in the platform. Users can interact with managed environments just like any other instance in CenturyLink Cloud. Managed and unmanaged servers can be on the same network. Users can apply autoscale policies, and run Blueprints.

This initial breadth of services – and the depth of management performed for each one – offers customers substantial flexibility when it comes to allocating their internal human capital.  Increasingly, we see enterprises looking to outside experts to keep their critical “run the business” systems online.  This set of services is just that, married up with the best elements of the cloud model.

As we say a lot here – we’re just getting started with managed services in cloud.  Look for more updates from us in the coming months.  In the meantime, contact us so we can discuss your managed services needs.