CenturyLink Cloud is focused on becoming the most customer-driven cloud service provider in the marketplace. While CenturyLink has always operated as a customer-driven company, we are passionate about continuously improving the way our customers – both current and prospective – interact with us.
Technology enables us to stay connected like never before and provides the opportunity to reduce the time and distance between us. So communicating with the most important asset we have, our customers, is only a few clicks away. Last quarter, we posted a blog about how CenturyLink’s approach to customer care is different. This quarter, we’re reinforcing the simple mechanisms that are available when you need help - and that we want to hear from you! In fact, we’ll take your question and respond to it -- even if you’re not yet a customer. Unlike some other cloud providers in the marketplace, customers and non-customers don’t need to pay us extra to ask questions.
Within the CenturyLink Platform, Cloud Products and Hosting organization, we manage our organizational structure to maximize customer and operational responsiveness and support agile product development, that is truly driven by customer feedback. We know that our success is predicated on understanding and meeting customer needs that are best seen through the eyes of the customer. Accordingly, our organization is wired to gain customer feedback 24x7. Our focus is to make sure everyone in our organization is empowered to use customer input to continuously improve products and processes.
Top 3 Feedback Mechanisms
We make it as easy as possible to submit feedback:
• CenturyLink Cloud Help: You can get general help by going to ctl.io and click on the ‘Chat Now’ tab in the lower right-hand corner of any page - you don’t even have to be logged in.
•Technical Support Requests: You can do this any time from the CenturyLink Cloud Control Portal. Simply click on the question mark icon in the upper right-hand portion of the page. Then click on Submit a Support Request.
•Submit a Feature Idea: Visit the CenturyLink Cloud Control Portal. Click on the question mark icon in the upper right-hand portion of the page. Then click on the light bulb icon in the dialog box that pops up.
Other feedback mechanisms include:
• Platform or Product Support- Submit a Request: Visit ctl.io, under the Support tab at the top of the page, and click the Submit Support Request button.
• Platform or Product Support- Email Customer Care
• Feature Requests- Email User Voice
• Executive Briefings- Email Executive Briefings
• General Feedback- Twitter: @centurylinkcld
We are Customer-Driven
Let us know if you have a suggestion on how we can provide top level support, products, and communication. No matter where you are on CenturyLink Cloud, the opportunity to provide direct feedback is never more than two clicks away.