Customer-driven innovation is baked into our company’s DNA. We’re always looking for ways to help customers create and manage enterprise-class environments on our platform.
One thing they’ve told us in recent months is that they want to be able to quickly find all of the diverse resources they’ve created in the CenturyLink Cloud cloud. We heard that request loud and clear and just released Global Search which is a unique capability that dramatically improves your user experience.
What is Global Search? It’s a platform-wide utility that lets you search for accounts, users, servers, Groups, networks, cloud orchestration Blueprints, Blueprint packages, and IP addresses – all from a single search box that is always displayed at the top of each page in our Control Portal.
The IT Professional Scenario
This powerful feature works with partial matches, which means that you can type a word like “Exchange” and get back any CenturyLink Cloud resource in your account hierarchy that is related to a Microsoft Exchange mail server. Below, see that this particular search returned some servers that are running Exchange Server, groups residing in different data centers, an account with the word “Exchange” in the description field, and a Blueprint.
Our design team studied the best search experiences in consumer and business products – Spotlight from Apple, as well as the search experience in GitHub for example – for ideas on how to refine results quickly for users.
The Support Scenario
Global Search works great for scenarios when you recall a partial name of a resource but don’t know which data center it resides in, or which sub-account it is associated with. Or, consider the case for the CenturyLink Cloud Network Operations Center (NOC) where a support request comes in, and all the caller has is the IP address of the troublesome server. Instead of navigating through collections of servers in the hopes of stumbling upon the right one, the support agent can now just type in all or part of the IP address into Global Search. What happens when you select one of the search results? The Global Search not only takes you to the selected resource, but also switches your account context and data center (if those values are different than your current context). All with a single click!
The Reseller Scenario
Another key use case revolves around resellers who deliver our cloud services to their customers. Those resellers have to manage numerous accounts and users and wanted a fast way to locate records. CenturyLink Cloud Global Search can find resources that span data centers and sub-accounts which is ideal for those who have resources spread out globally. Even if the only data you have is a last name or email address, you can still quickly find accounts or users that match that value.
Global Search will introduce massive efficiencies for daily users of the CenturyLink Cloud cloud. Whether you are support staff, a system administrator, or a developer, this feature ensures that you can put your servers and users in any of our global data centers without worrying about how to find them later. Want to try out Global Search? Sign-up for a free trial and see what an enterprise cloud SHOULD be.