Being focused on High Availability means not only focusing on unplanned downtime. It is also about at passionate resolution to eliminate planned downtime. A major indirect cost of IT Operations. An article by Dell quotes “Infonetics Research study, The Costs of Downtime: North American Medium Businesses 2006, found that mid-market enterprises (101-1,000 employees) lose an average of 1 percent of their annual revenues to downtime. Even more startling, another study has found that up to 40-50 percent of businesses that have suffered major service interruptions never recover completely, and fail within two to five years.” The article goes on to say the answer is virtualization.,global.power/ps4q06-200701169-ziff.pdf