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Periodically, we turn over control of the CenturyLink Cloud blog to members of our Marketplace Provider Program to share how their technology on the CenturyLink Hybrid IT Marketplace provides customers with low-friction solutions to solve complex business challenges. This edition’s guest author is Taylor Hyams, Channel Marketing Manager at StreetSmart.

With great pressure to innovate and differentiate themselves from the competition, companies big and small across all verticals are in the middle of a digital transformation. This new era changes how work is completed, and one major piece of that transformation is mobility.

Organizations with field service have been at the forefront of mobilization in the workplace, and the ability to anticipate real-time visibility and better engage customers would be a game-changer for their field workers and dispatchers. Most organizations that are looking to implement field service are focused on scheduling or visibility and location of resources. However, this is only a small portion of the benefits associated with a mobility solution like StreetSmart.

A Better Approach to Field Service

StreetSmart, a product of ClickSoftware, has been empowering companies to gain visibility, improve productivity, and better engage customers with its turnkey mobile workforce management solution that can automate administrative tasks and back office APIs.

StreetSmart offers a full suite of mobile workforce management solutions that can be incorporated very quickly without a costly, complex, time-consuming implementation process. When scheduling field technicians, a good workforce management tool will take all variables into consideration, which will help make the schedule as accurate as possible at the start of each day.

As the day progresses, other factors and issues for the field must be taken into account. Here is where StreetSmart makes a difference:

  • Simplified jobs scheduling with the ability to create and dispatch jobs electronically through the StreetSmart administrative app

  • Visibility into field service with configurable mobile forms for workers to record site information, capture signatures, and easily send information directly to the customer

  • Streamlined payroll processing with optional API integration into your payroll system including timesheets to track service start and stop times

  • Information to optimize routes, save gas, increase productivity, and simplify expense reimbursement using the trips manager function

  • Google maps integration for a deeper understanding of employee productivity with detailed information such as arrival times, routes taken, and more

ROI with Consumer Engagement & Retention Using StreetSmart’s CE Module

Customer retention is one of the most important aspects of growing businesses. Across most verticals, acquiring a new customer is at least 5x more expensive than retaining a current customer. In addition, a 5% boost in customer retention correlates with a 25% increase in lifetime value.

Knowing the importance of customer retention, shouldn’t field workers have all the tools at their disposal to better increase customer satisfaction which allows greater retention? The StreetSmart customer engagement module can do just that with verification messages and a “where is my tech” feature.

Verification messages allow users to send an email or text to customers, reminding them of their upcoming visit. The automated confirmation request attached at the bottom of the message improves the level of service and also can eliminate time and lost resources that come with customer no-shows.

The “where is my tech” feature also shows a technician’s location on a map in real time to customers that have confirmed their appointments. Not only does this provide a visual ETA of their technician, this feature also allows the customer easy access to reschedule if needed.

Empower Your Business with StreetSmart from Click Software

If you are interested in improving your field workers productivity and provide them with the tools needed to optimize your business by leveraging Click’s products, you are one click away.

Want to learn more about the product that has helped over 10k companies improve their field service?

Read these customer case studies and decide if you would like to see similar results, and then get started.

Partnering with CenturyLink allows customers to quickly deploy the StreetSmart offering via the CenturyLink Hybrid IT Marketplace and be up and running in no time, providing a robust solution in a low-friction model, all with consolidated billing.

If you are ready to get started but are not yet a CenturyLink Cloud customer, no problem. Sign-up for a free trial today.

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