Public Sector Digital Transformation

The move to full digital transformation moves more slowly in public sector and governmental organizations. Procurement cycles are longer, and spending constraints often prevent governments from adopting cutting-edge technology.

According to a Gartner report on CIO priorities, digital business and digital transformation are still important goals for government and other public-sector organizations. A 451 Research study found four key operational goals driving digital transformation for public agencies: improving agility, enhancing efficiency, boosting customer (citizen or constituent) experiences, and managing risk and security.

While many organizations place full responsibility for digital transformation on their IT departments, these groups find it’s essential to involve impacted departments as early as possible in projects. Digital transformation requires more than simply implementing new technologies because it changes both how people work and how they think about work.

When tasked with improving operations and services, governments can take advantage of shifts in enterprise technology to accomplish their goals and overcome a reliance on legacy systems. As agencies find themselves under pressure to meet rising expectations set by constituents’ commercial online activities, digital transformation projects can help them leverage new platforms and services to provide smoother, faster, contextually relevant experiences.

No matter the size of the organization, embracing and adopting cloud-based technologies will significantly improve procurement and service delivery. Cloud isn’t a one-size-fits-all solution, but cloud and cloud management services have become key IT priorities in the public sector, where good management of technology costs can result in significant savings and efficiencies.

Managing risk and data security are also high priorities for government IT professionals and decision-makers. Protecting against cyberthreats is an important initiative in public sector projects and a key imperative driving digital transformation.

Government IT leaders have moved cybersecurity higher among their priorities and have also gained executive commitment to ensure that malicious attacks and threats are mitigated to the greatest extent possible. Many expect to use outside teams, particularly cloud and IT service providers, as partners in digital transformation projects. These services allow for quick, flexible responses to security threats and malicious activity, as well as business continuity and disaster recovery systems.

The 451 Research findings reveal that the primary goals of government IT personnel are similar to those of their commercial peers. Those similarities can provide a roadmap to a successful digital transformation:

Reinvent and reengineer. A digital transformation project is more than a technology refresh. Agencies can also revisit inefficient manual processes and augment them with automation and constituent self-service, putting more tools and data in the hands of the public and reducing the load on their staffs.

Consider using a variety of partners. A critical element of the transformation roadmap is entrusting some IT fundamentals to a partner and leveraging the cost benefits of the move. Data shows that organizations are increasingly turning to third-party providers – managed IT partners and cloud specialists in particular – for services to support digital transformation programs.

Leverage today’s advanced technology to leapfrog legacy tools. If the two main barriers to digital transformation are reliance on legacy systems and siloed or hierarchical administrative cultures, the good news is that cloud-based and managed services for IT infrastructure allows organizations to move at their own pace in leaving previous systems behind.

Cloud-based technology and infrastructure can help the public sector jumpstart initiatives with faster deployment and cost savings. IT management and procurement processes are more agile and efficient, with shorter procurement and deployment cycles than those seen in the past. Together, they can help the public sector into and through its next phase of successful digital transformation.

Stretching IT budgets, optimizing your network, increasing security, or being able to respond faster to business demands requires a combination of networking and solutions experience that makes CenturyLink a strong partner in your digital transformation. The CenturyLink Cloud is reliable, secure, robust, and global.