CenturyLink Cloud Enhances Industry-Leading SLA CenturyLink Cloud has enhanced their industry-leading SLA with the following changes:

  1. Incident Reports: CenturyLink Cloud will provide Customer with an Incident Report via e-mail within twenty-four (24) hours of an incident for incidents resulting in greater than thirty (30) minutes of downtime. The Incident Report will include: incident date, duration, issue, details of the problem and details of the resolution.

  2. Outage Credit Improvements:

  3. Increased maximum credit from 100% to 150% of fees for the impacted service(s) for the billing month.
  4. Eliminated CenturyLink Cloud’s discretion in the adjustment of credits awarded.

To review the updated SLA in its entirety http://www.tier3.com/legal/sla.