By Russ Zilles
Periodically, we turn over control of the CenturyLink Cloud blog to members of our certified technology Ecosystem to share how their technology on the CenturyLink Marketplace provides customers with low-friction solutions to solve complex business challenges. This edition’s guest author from the Cloud Marketplace Provider Program is Russ Zilles, VP Testing Solutions for IR.
Assess, tune, and verify the Customer Experience (CX) delivered by your UC and/or Contact Center technology with StressTest™ load/performance testing and HeartBeat™ experience testing and alerting, two cloud-based offers from IR available on the CenturyLink Marketplace. No need to purchase hardware or software; we test from the outside-in, without adding any products to your infrastructure.
StressTest goes beyond component level testing to deliver comprehensive performance verification of production systems and environments. Test calls are generated remotely and access your system via the Public Telephone Network, just like real Customers, following a carefully defined test case script to access and interact with your communications technology. By testing UC, IVR, and contact center systems from the outside-in, StressTest reveals the customer perspective of system performance under real-world conditions.
Whether it’s a new service, recovery after repair, or upgraded or expanded self-service capabilities, StressTest allows you to proactively identify issues and manage...