By Jim Greene
The move to full digital transformation moves more slowly in public sector and governmental organizations. Procurement cycles are longer, and spending constraints often prevent governments from adopting cutting-edge technology.
According to a Gartner report on CIO priorities, digital business and digital transformation are still important goals for government and other public-sector organizations. A 451 Research study found four key operational goals driving digital transformation for public agencies: improving agility, enhancing efficiency, boosting customer (citizen or constituent) experiences, and managing risk and security.
While many organizations place full responsibility for digital transformation on their IT departments, these groups find it’s essential to involve impacted departments as early as possible in projects. Digital transformation requires more than simply implementing new technologies because it changes both how people work and how they think about work.
When tasked with improving operations and services, governments can take advantage of shifts in enterprise technology to accomplish their goals and overcome a reliance on legacy systems. As agencies find themselves under pressure to meet rising expectations set by constituents’ commercial online activities, digital transformation projects can help them leverage new platforms and services to provide smoother, faster, contextually relevant experiences.
No matter the size of the organization, embracing and adopting cloud-based...