Chris Welkenstein of the Customer Care Team within CenturyLink Cloud sat down to speak with us about the automation and processes the team uses for their day-to-day operations. Specifically, how they use a Slack bot they've developed called Skynet (and yes, it's named after the Terminator movies). Chris talks about Skynet and why they developed it, and how the automation integrates with their other tools and processes to increase the team's efficiency and commitment to continuous improvement.

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You can find out more about the Customer Care Team here. During the interview we also mention support.ctl.io.