Updated by Maurice Ramsey on Nov 14, 2014
Article Code: kb/922
When a CenturyLink employee requires access to a Role in a customer environment, the following procedures must be followed.
- CenturyLink Employees
- CenturyLink Cloud Customers
- Must have a CenturyLink Cloud Control Portal account (https://control.ctl.io).
Option 1: Request that the CenturyLink Cloud customer add you to the appropriate role. This is self-service for the customer.
Option 2: Have the CenturyLink Cloud customer request you be added to the appropriate Role via the CenturyLink ticketing process. Make sure to include the specific Role(s) required and make sure the customer provides their Control Portal PIN for identity verification. Ensure the CenturyLink Cloud customer CC’s you on the request. Once the request is provided by the CenturyLink Cloud customer, permissions will be granted and the ticket will be processed per SLA.