Knowledge Base  /  CenturyLink Private Cloud on VMware Cloud Foundation  /  Support
Knowledge Base  /  CenturyLink Private Cloud on VMware Cloud Foundation  /  Support

Getting Support

Updated by Hannah Melvin on May 08, 2019
Article Code: kb/1229

Description

In this KB article, we demonstrate how to get support when needed. As part of our support request process, you might also need to request a SavvisStation Portal account. This KB includes contact information for our support team and the different ways to contact them, as well as steps to request a SavvisStation Portal account.

Support Options

  • Via Phone: Response Objective is 1-5 minutes
    United States: 1-888-638-6771
    Canada: 1-866-296-5335
    EMEA: 00800-7288-4743
    Asia Pacific: +65-6768-8099

  • Via Email: Response Objective is less than 6 hours
    incident@centurylink.com

  • Via Ticket: Response Objective is less than 1 hour
    Managed Support Portal - https://managedsupport.ctl.io/msp/. To submit a ticket, you will need a SavvisStation Portal account. If you do not have an account, follow the steps below.

  • Latin America
    Argentina: docbaires@centurylink.com
    Local toll free: 0800 800 5383
    +54 11 5170 5383
    After language selection press 3

    Brasil: operacao@centurylink.com
    Local toll free: 0800 887 3333
    +55 11 3957 2288
    After language selection press 3

    Chile: docsantiago@centurylink.com
    Local toll free: 800 360 303
    +56 2 2422 5856
    After language selection press 3

    Colombia: datacentercolombia@centurylink.com
    Local toll free: 01800 011 7997
    +57 1 611 9013
    After language selection press 3

    Ecuador: docquito@centurylink.com
    Local toll free: 1800 400 408
    +59 3 2400 5080
    After language selection press 3

    Perú: doclima@centurylink.com
    Local toll free: 0800 7 0662
    +51 1 705 5777
    After language selection press 3

    Venezuela: operadoresdc@centurylink.com
    Local toll free: 0800 285 8300
    +58 212 204 9301
    After language selection press 3

Steps to request a SavvisStation Portal Account.

  • Call 1.888.638.6771 to speak with a Specialist.

  • The Specialist will assist in opening a ticket for your SavvisStation Portal account. You will need to provide a Site Name contact. If this is unknown, please reach out to a member of your account team.

OR

  • If a member of your organization has a SavvisStation Portal admin account, reach out to your admin to create a read/write account.