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Knowledge Base  /  Cloud Application Manager  /  Appliance

Configuring the Appliance Network Settings

Article Code: kb/388

Configuring the Appliance Network Settings

Once up and running, configure how the appliance connects to the network. By default, it tries to get a dynamic IP address via DHCP. But we recommend that you set a static IP address with these steps so that Cloud Application Manager services are always available at the same address to users.


  1. Locate the VM console where you installed the appliance in vCenter or OpenStack.

  2. In the Advanced Menu, select Networking > Static IP.

  3. Enter settings based on your network configuration to set up a static IP address for the appliance. When done, click Apply.

    • IP Address - Unique IPv4 address the appliance needs to connect to the network.
    • Netmask - Subnet mask or address of nearest local area network, for example,
    • Default Gateway - Enter the subnet router’s IP address. This is similar to the IP address except for the last digit.
    • Name Server - Enter the preferred and alternate DNS server addresses in each name server field.
  4. Reboot the appliance to apply the configuration changes. In the appliance console, click Advanced Menu > Reboot.

Contacting Cloud Application Manager Support

We’re sorry you’re having an issue in Cloud Application Manager. Please review the troubleshooting tips, or contact Cloud Application Manager support with details and screenshots where possible.

For issues related to API calls, send the request body along with details related to the issue.

In the case of a box error, share the box in the workspace that your organization and Cloud Application Manager can access and attach the logs.

  • Linux: SSH and locate the log at /var/log/elasticbox/elasticbox-agent.log
  • Windows: RDP into the instance to locate the log at ProgramDataElasticBoxLogselasticbox-agent.log