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Knowledge Base  /  Cloud Application Manager  /  Cloud Optimization

Partner Cloud Integration: Deleting AWS Customer Accounts

Updated by Kevin Quaintance on Jun 29, 2018
Article Code: kb/180


Partner Cloud Integration allows an Cloud Application Manager user to create AWS Customer Accounts or transfer an existing one into Lumen's care. If you want to stop usage and completely shut down that AWS Customer Account, you must do more than delete the provider in Cloud Application Manager. You will also need to tell Lumen to turn off the actual AWS account via a Lumen support ticket and Lumen will assist to make sure the account is removed properly. Not following this process could cause unexpected billing charges to continue.


All Cloud Application Manager Customers with AWS Providers supported by Lumen


You will need to have followed an Optimized AWS account.

You will need to delete the associated AWS provider at some point, before or after submitting the request described below.

Important Information

Submit a support request to remove your AWS Customer Account. To submit a support request, you may do so via the following methods:

  • Call at the following numbers:
    • United States: 1-888-638-6771 (This is a US domestic toll free number)
    • Canada: 1-866-296-5335
    • EMEA: 00800 72884743
    • Asia Pacific: +65 6768 8099
  • Email
  • Submit a support request via SavvisStation Portal

Please provide the following information for the delete:

  • Your first and last name (must be a user registered with Lumen for the account)
  • Your company's name
  • If you do not already have the ability, request to delete your AWS account and your reason for the request.