Knowledge Base  /  Cloud Application Manager  /  Cloud Optimization
Knowledge Base  /  Cloud Application Manager  /  Cloud Optimization

Partner Cloud Integration: Obtaining Users to Portal.Azure.Com

Updated by Kevin Quaintance on Jul 20, 2018
Article Code: kb/323

Overview

Cloud Application Manager is a powerful tool for addressing many customers' needs. Regardless, a user may still want to log into console.aws.amazon.com from occasionally to modify resources there.

Audience

All of our customers are invited to use Cloud Integration via Cloud Application Manager.

Prerequisites

Knowledge of Cloud Application Manager's partner cloud integration feature.

An optimized Amazon AWS account. Click here for more information.

Important Information

To obtain a user, please submit a support request via the following method:

Our operations staff will confirm your identity according to protocol.
Within the request, please provide the list of users who require Access and a secure, quick method for CenturyLink to provide temporary passwords. We will deliver the credentials only to the person who made the request.

Once you have the user, navigate to https://console.aws.amazon.com/. If you automatically sign into a portal without being asked for your credentials, that can be confusing. You are likely already logged into another AWS account. Sign out of the account, navigate back to https://console.aws.amazon.com/, and try again.

Contacting Cloud Application Manager Support

If you are experiencing an issue in Cloud Application Manager, please review the troubleshooting tips, or contact Cloud Application Manager support with details and screenshots where possible.

For issues related to API calls, send the request body along with details related to the issue.

In the case of a box error, share the box in the workspace that your organization and Cloud Application Manager can access and attach the logs.

  • Linux: SSH and locate the log at /var/log/elasticbox/elasticbox-agent.log
  • Windows: RDP into the instance to locate the log at ProgramDataElasticBoxLogselasticbox-agent.log