Knowledge Base  /  Cloud Application Manager  /  Data Center Edition
Knowledge Base  /  Cloud Application Manager  /  Data Center Edition

Configuring Network Settings of Cloud Application Manager Data Center Edition

Updated by Diego Sanjuan on May 24, 2019
Article Code: kb/1219

In this article:

Overview

This article shows how to configure and how the appliance connects to the network, once it's up and running. By default, it tries to get a dynamic IP address via DHCP. But we recommend that you set a static IP address with these steps so that Cloud Application Manager services are always available at the same address to users.

Audience

All Cloud Application Manager Data Center Edition users who wants to configure Cloud Application Manager Data Center Edition (appliance) static address.

Prerequisites

  • Your Cloud Application Manager Data Center Edition (appliance) should be properly deployed and running in your preffered platform. You can refer to the Cloud Application Manager Data Center Edition documentation.
  • You need to have access to HTTPS (443) port of the appliance to access its setup console.

Steps

  • Locate the VM console where you installed the appliance in vCenter or OpenStack.
    appliance-networking1.png

  • In the Advanced Menu, select Networking > Static IP.
    appliance-networking2.png

  • Enter settings based on your network configuration to set up a static IP address for the appliance. When done, click Apply.
    appliance-networking3.png

    • IP Address - Unique IPv4 address the appliance needs to connect to the network.
    • Netmask - Subnet mask or address of nearest local area network, for example, 255.255.255.0.
    • Default Gateway - Enter the subnet router’s IP address. This is similar to the IP address except for the last digit.
    • Name Server - Enter the preferred and alternate DNS server addresses in each name server field.
  • Reboot the appliance to apply the configuration changes. In the appliance console, click Advanced Menu > Reboot.

Contacting Cloud Application Manager Support

We’re sorry you’re having an issue in Cloud Application Manager. Please review the troubleshooting tips, or contact Cloud Application Manager support with details and screenshots where possible.

For issues related to API calls, send the request body along with details related to the issue.

In the case of a box error, share the box in the workspace that your organization and Cloud Application Manager can access and attach the logs.

  • Linux: SSH and locate the log at /var/log/elasticbox/elasticbox-agent.log
  • Windows: RDP into the instance to locate the log at C:\ProgramData\ElasticBox\Logs\elasticbox-agent.log