Knowledge Base  /  Cloud Application Manager  /  Dedicated Edition
Knowledge Base  /  Cloud Application Manager  /  Dedicated Edition

Configuring Network Settings of Cloud Application Manager Dedicated Edition

Updated by Diego Sanjuan and Guillermo Sanchez on Mar 25, 2020
Article Code: kb/1294

In this article:

Overview

This article shows how to configure Cloud Application Manager Dedicated Edition (the appliance) to connect to the network, once it's up and running. By default, it tries to get a dynamic IP address via DHCP. However, it is recommended to set a static IP address with the following steps so that Cloud Application Manager services are always available at the same IP address to users.

Audience

All Cloud Application Manager Dedicated Edition users who wish to configure a static IP address for their appliance.

Prerequisites

  • Your Cloud Application Manager Dedicated Edition (appliance) should be properly deployed and running in your preferred platform. You can refer to the Cloud Application Manager Dedicated Edition documentation.
  • You need to have access to HTTPS (443) port of the appliance to access its setup console.

Steps to configure network settings

  • Open the VM serial console where you installed the appliance from the vCenter Client or OpenStack console, or directly through the tty console port.

    VM console

  • In the Advanced Menu, select Networking > Static IP.

    Networking configuration

  • Enter settings based on your network configuration to set up a static IP address for the appliance. When done, click Apply.

    Static IP configuration

    • IP Address - Unique IPv4 address the appliance needs to connect to the network.
    • Netmask - Subnet mask or address of nearest local area network, for example, 255.255.255.0.
    • Default Gateway - Enter the subnet router’s IP address. This is similar to the IP address, except for the last digit.
    • Name Server - Enter the preferred and alternate DNS servers addresses on each name server field.
  • Reboot the appliance to apply the configuration changes. In the appliance console, click Advanced Menu > Reboot.

Contacting Cloud Application Manager Support

We’re sorry you’re having an issue in Cloud Application Manager. Please review the troubleshooting tips, or contact Cloud Application Manager support with details and screenshots where possible.

For issues related to API calls, send the request body along with details related to the issue.

In the case of a box error, share the box in the workspace that your organization and Cloud Application Manager can access and attach the logs.

  • Linux: SSH and locate the log at /var/log/elasticbox/elasticbox-agent.log
  • Windows: RDP into the instance to locate the log at C:\ProgramData\ElasticBox\Logs\elasticbox-agent.log