Knowledge Base  /  Cloud Application Manager  /  Dedicated Edition
Knowledge Base  /  Cloud Application Manager  /  Dedicated Edition

Installing the Cloud Application Manager Dedicated Edition in vCenter

Updated by Diego Sanjuan and Guillermo Sanchez on Mar 25, 2020
Article Code: kb/1295

In this article:


This article explains how Cloud Application Manager Dedicated Edition (appliance) can run as a virtual appliance in your vCenter private cloud. Here are the requirements and steps to install the appliance.


All Cloud Application Manager (Dedicated Edition) users who wish to deploy their appliance via vCenter.


  • You should have a Data Center with vCenter to be able to deploy appliance using it.
  • If you don’t have internet access in the vCenter, download all the files and import them locally into your vCenter network. If you have access, you can directly import the appliance in the open virtualization format (OVF) and vCenter will download the disk images for you.

vCenter Requirements

  • Data Center running vSphere vCenter 5.0 or later
  • Linux virtual machine template
  • 4 CPU cores, 8 GB memory, 100 GB hard drive space

Steps to deploy the appliance

  • Copy the OVF file download URL.
    Note: If you don’t have internet access, download all the files and import them locally into your vCenter network.

  • In the vCenter vSphere client, click File > Deploy OVF Template.

  • In the wizard, under Deploy from a file or URL, paste in the URL. Click Next.

  • (Optional) Edit the name and select the folder where the appliance will live. Click Next.

  • Select the cluster and a host that will run the appliance. Click Next.

    Cluster and host selection

  • Choose a cluster resource pool if available to centrally manage the compute and storage resources for the appliance.

    Resource pool selection

  • Select the datastore to store the appliance. The datastore virtual disk format is set to Thin. Thin provision conserves disk space and expands as needed. This means the appliance uses the space required now but takes up more space as usage grows.

    Datastore selection

  • Review the appliance settings before you deploy. Select Power on after deployment. Click Finish.

    Review settings

Connecting the Appliance to the vCenter Network

In these steps, you connect the Cloud Application Manager appliance to the vCenter Data Center network and then turn it on.

Steps to connect to the network

  • In the vSphere Client, right-click the Cloud Application Manager appliance that you just installed.

  • Click Edit Settings > Hardware tab. The OVF template pre-selects the required processing speed and the network adapter. Make sure they are set as follows:

    Hardware settings

    • CPUs. Two CPU virtual sockets to increase parallel processing.
    • Network adapter. A valid network to connect the appliance to your Data Center.
  • Now start the appliance. Right-click the appliance, click Power > Power On.

Next Steps

Contacting Cloud Application Manager Support

We’re sorry you’re having an issue in Cloud Application Manager. Please review the troubleshooting tips, or contact Cloud Application Manager support with details and screenshots where possible.

For issues related to API calls, send the request body along with details related to the issue.

In the case of a box error, share the box in the workspace that your organization and Cloud Application Manager can access and attach the logs.

  • Linux: SSH and locate the log at /var/log/elasticbox/elasticbox-agent.log
  • Windows: RDP into the instance to locate the log at C:\ProgramData\ElasticBox\Logs\elasticbox-agent.log