Knowledge Base  /  Cloud Application Manager  /  Getting Started
Knowledge Base  /  Cloud Application Manager  /  Getting Started

Register an Existing AWS Windows Instance

Updated by Sergio Quintana & Guillermo Sanchez on Jan 29, 2019
Article Code: kb/281

In this article:


This tutorial will show you how to import an existing Windows instance that was auto-discovered in your AWS provider using Cloud Application Manager.
For further information about instance registering using Cloud Application Manager, please visit Register an Existing Instance.

You can check the full process by watching the following video:


Users who want to register their Windows instances into Cloud Application Manager to enable lifecycle management on them.


  • A Windows machine
  • An active Cloud Application Manager account
  • An existing AWS account with active instances

Find an AWS Windows instance

Within the Cloud Application Manager workspace, navigate to your AWS provider and run the sync function by clicking Sync.

Run Sync

The sync process will discover unregistered AWS instances and list them under the Unregistered Instances tab.

Locate Unregistered Instances

Register the instance

Under the Unregistered Instances tab or within the Instances page, click the instance you want to import and register.

Provide any details for the instance in the fields provided.

Register Instance

Click Register to register the instance.

If you did not provide the Private Key, Windows Username and Password fields, or the instance IP address is not accesible from the internet, an error message is returned because the agent installation script that allows Cloud Application Manager to register the instance has not been executed on it yet. You can then proceed to the manual instalation process described below.

Install the Agent Installation Script manually

Copy the agent installation script provided in the Activity tab in the log details.

Copy agent installation script

Log-in to the instance residing in your AWS provider.

Execute the agent installation script.

Execute agent installation script

Once the script is executed, the instance will be available in Cloud Application Manager.

You can now use lifecycle application management features on this instance in Cloud Application Manager.

Contacting Cloud Application Manager Support

We’re sorry you’re having an issue in Cloud Application Manager. Please review the troubleshooting tips, or contact Cloud Application Manager support with details and screenshots where possible.

For issues related to API calls, send the request body along with details related to the issue.

In the case of a box error, share the box in the workspace that your organization and Cloud Application Manager can access and attach the logs.

  • Linux: SSH and locate the log at /var/log/elasticbox/elasticbox-agent.log
  • Windows: RDP into the instance to locate the log at ProgramDataElasticBoxLogselasticbox-agent.log