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Updated by Shasha Zhu on Jan 06, 2016
Article Code: kb/550
Overview
This article covers major steps to use SafeHaven as a disaster recovery
service.
Get an Order From Marketing Team
To start the process, contact the SafeHaven team,
safehavenmarketing@ctl.io, requesting a free trial or direct order. A SafeHaven
sales lead will deliver a demo and work to create a capacity plan and
compatibility validation. You will then be transferred to SafeHaven on-boarding team
when the PoC or direct order is approved.
Start Working With On-Boarding Team
The SafeHaven on-boarding team provides customized designs based on your specific
requirements. An experienced on-boarding engineer will be assigned to provide professional guidance on how to setup your SafeHaven environment and manage the DR solution. The on-boarding project normally takes 30 to 45 days to complete, depending on your specific requirements and the number of servers to protect.
Get Help From Customer Care Team
If you need assistance after your on-boarding is complete, contact our Customer Care team. This
Knowledge Base article explains how to open a ticket requesting support.
