How To Publish a Partner Template from a Virtual Appliance

Updated by Bob Stolzberg on Feb 25, 2015

Description

This knowledge base article documents the process required for Cloud Ecosystem Program partners to upload and publish Partner Templates to customers of the CenturyLink Cloud platform using an uploaded "virtual appliance" image.

Audience

  • Cloud Ecosystem Program Members
  • CenturyLink Cloud Support Personnel

Impact

For some CenturyLink Cloud Ecosystem Program members, a Virtual Appliance or "custom image" is simply the best model for technology integration and deployment. CenturyLink Cloud Ecosystem members can upload their VMware-based image technology by following this process.

Prerequisite

Publish Partner-Supplied 'Custom Image' Process

This is an easy 3 step process that enables Ecosystem Partners to provide their OVA file via FTP and then request that it be moved to the Ecosystem Partner Global Repository.

Step 1 - Open Service Task request and ask for a FTP account to upload the image to

Open a service task request ticket with [email protected] with the following details:


TO: [email protected]

SUBJECT: Custom Image Import Request for CLC Ecosystem Partner

CLC Support Team,

Please create a ticket for the following service task:

Please create a FTP user account in ### Data Center so that we can upload an Partner Template/Image to be imported to the Ecosystem Program Global Repo. Kindly respond with the login details. We will upload the image and respond with a follow-up request to import the image to the repo.

Please let me know if you have any questions or issues.

Thank you very much,

your.name.here


Step 2 - Upload the Image via FTP

Upload your OVA file via FTP to the location provided by the Service Request team. Please do not use any compression besides .zip format.

Step 3 - Request the image to the Global Repo

Please reply to the previous service task request email with the FTP login from [email protected] with the following details:


REPLY TO THE PREVIOUS REQUEST EMAIL TO KEEP THE REQUEST IN ONE TICKET

CLC Support Team,

Please Import the custom image referenced below to the Ecosystem Program global repo. Instructions and more information can be found here.

  • Ecosystem Partner Name: ##############
  • Ecosystem Partner Account Alias: ####
  • URL to download image directly: ###############
  • Data Center the image was uploaded to via FTP: ###
  • Import Image Filename: ########.ova
  • root or Administrator password: ##########
  • Additional Notes or work to be done: ####
  • Additional documentation or KB Article Links needed to import the image: #####

Please let me know if you have any questions or issues.

Thank you very much,

your_name_here


Frequently Asked Questions

What are the costs associated with importing a virtual appliance?

Importing a virtual appliance provided by a Cloud Ecosystem Partner aligns with how a customer would import a custom image and is considered a billable service task. The cost for the Service Task is $195/hr with a 2 hour minimum, making it $390 total. Additional support required would be $195/hr. More information on Service Task Fees is available here: http://www.ctl.io/service-tasks#Pricing.

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