Getting Started with Managed Disaster Recovery Services

Updated by Shasha Zhu on Jul 25, 2017
Article Code: kb/191


Managed Disaster Recovery Services (MDRS) are ideal for customers who lack Disaster Recovery (DR) expertise or do not have the staff needed to maintain a DR solution. Lumen takes over these responsibilities and delivers end-to-end services. Unlike other DRaaS solutions, Lumen MDRS carries out regular audits, tests, and at-time-of-disaster (ATOD) failover services to ensure the reliability, accuracy, and efficiency of your DR solution. MDRS services including:

  • White-glove on boarding
  • 24x7 monitoring and maintenance
  • Semi-annual testing
  • Quarterly audits
  • ATOD failover services
  • Runbook automation and maintenance
  • Application recovery services

Requesting the Service

Managed Disaster Recovery Services are deployed and maintained by Lumen. To get started with MDRS, please submit a service request via the Lumen support channel.

  1. Go to the Lumen support website. At the top of the screen, click Submit a request.
    Support Website

  2. From the drop-down menu, select Normal.

    • Include Request Managed Disaster Recovery Services as the subject.
    • For the Description, enter the details of your request.
    • Enter the number of servers you want to protect.
    • Upload attachments, if any. (This is optional.)
    • Click Submit.

    Service Request Form

  3. Upon receiving the request, Lumen transfers your ticket to a cloud architect to work with you on designing and implement the DR solution for your IT environment.