Overview

Managed Disaster Recovery Services (MDRS) are ideal for customers who lack Disaster Recovery (DR) expertise or do not have the staff needed to maintain a DR solution. CenturyLink takes over these responsibilities and delivers end-to-end services. Unlike other DRaaS solutions, CenturyLink MDRS carries out regular audits, tests, and at-time-of-disaster (ATOD) failover services to ensure the reliability, accuracy, and efficiency of your DR solution. MDRS services including:

• White-glove on boarding
• 24x7 monitoring and maintenance
• Semi-annual testing
• Quarterly audits
• ATOD failover services
• Runbook automation and maintenance
• Application recovery services

Requesting the Service

Managed Disaster Recovery Services are deployed and maintained by CenturyLink. To get started with MDRS, please submit a service request via the CenturyLink support channel.

1. Go to the CenturyLink support website. At the top of the screen, click Submit a request.
   

2. From the drop-down menu, select Normal.

   • Include Request Managed Disaster Recovery Services as the subject.
   • For the Description, enter the details of your request.
   • Enter the number of servers you want to protect.
   • Upload attachments, if any. (This is optional.)
   • Click Submit.

   

3. Upon receiving the request, CenturyLink transfers your ticket to a cloud architect to work with you on designing and implement the DR solution for your IT environment.