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Managing Your Marketplace Subscriptions

Updated by Brandy Smith on May 01, 2019
Article Code: kb/1205

Description

In this KB article, we walk through how to manage your CenturyLink Marketplace subscriptions via the Marketplace Manager. The Marketplace Manager provides CenturyLink Marketplace customers with a dashboard view into all of their Marketplace subscriptions and estimated monthly billing charges.

Audience

  • CenturyLink Marketplace customer

Steps to Manage Marketplace Subscriptions

Log in: You can log in to the Marketplace Manager by going to https://marketplace.ctl.io/ and using your CenturyLink Cloud credentials to log in. You can also access the Marketplace Manager via the CenturyLink Cloud control portal at https://control.ctl.io/, and log in using your CenturyLink Cloud account credentials. Once in the CenturyLink Cloud control portal you can access the Marketplace Manager under the Orchestration tab, then click Marketplace Manager.

Reviewing Subscriptions: Once logged in you can view your Marketplace subscriptions, see estimated monthly charges, request updates to your subscriptions (such as upgrades or downgrades), and terminate subscriptions (if no active term commit is in place). Please note that any taxes, overage, or usage based charges associated with your order are not listed. Rather, they will be reflected on your monthly invoices when applicable.

Marketplace Manager1

All subscriptions are shown at the Subscription Order level. By clicking the + Show Billable Items button the subscription will expand to show all billable items that are associated with the subscription. These billable items can include monthly, hourly, usage, and one-time charges. You can collapse the billable items by clicking the - Hide Billable Items button.

Marketplace Manager2

Managing Subscriptions: There are two actions that can be executed in the Marketplace Manager; Update and Terminate.

Update Request

The Update button allows customers to update their Marketplace subscriptions.

The Update option can be used for various use cases, below are a few examples.

If a customer wants to add additional quantities to a billable item in their subscription:
Ex. Customer has a 10 license seat subscription and wants to add 10 additional license seats.

The customer can also use the Update option to downgrade their subscription:
Ex. Customer has a 100 license seat subscription and wants to downgrade to an 80 license seat subscription.

The downgrade option can also be used if a customer wants to terminate only some of the billable items for the subscription:
Ex. Customer has a subscription that has a core product with multiple add-ons and customer wants to terminate one or all of the add-ons but NOT the core product.

Steps to Make an Update Request

  1. To update a subscription click on the Update button. The form below will populate.

Marketplace Manager3

  1. Next, fill out the form. The Contact Email will auto-populate, however, you can change it to another email if you choose.
    Fill out the Request Description field with your request. The request description should state which action you are looking to request.

The options are:

a. Update Billable Items

b. Terminate Billable Items

c. Add Billable Items Additional charges may apply to certain selections

Ex. I am requesting an Update Billable Items to downgrade from 100 to 80 license seats.

Ex. I am requesting to Terminate Billable Items.

Ex. I am requesting to Add Billable Items to my subscription. Please add 10 license seats.

  1. Lastly, you will check the billable item(s) that you are wanting to update from the dropdown list that matches the update option that you are requesting.

Marketplace Manager4

  1. Click Request Update button to submit the request. You will receive a conformation email that your request has been received. Please note: Submitting an Update Request is a manual process, it does not automatically alter functionality or billing of the product.

  2. The Provider of the Service for which you requested an update will contact you via email. They will communicate to you when your request has been fulfilled, including when the new functionality and updated billing will begin.

Terminate

The Terminate button allows customers to terminate their Marketplace subscriptions that do NOT have an active term commit associated with them. If there is an active term commit associated with the subscription, the terminate button will not populate for that subscription until 30 days prior to the end of the term commit date. For subscriptions with term commits, you will be notified via email 30 days prior to your term commit end date. If you choose to keep the service no action is needed on your part. The subscription will auto-renew for the same terms. If you wish to terminate the subscription, you must do so via the Terminate request prior to the term commit end date.

Steps to Make a Terminate Request

  1. To make a termination request for a subscription, click on the Terminate button. The form below will populate.

Marketplace Manager5

  1. Next, fill out the form. The Contact Email will auto-populate, however, you can change it to another email if you chose.
    Fill out the Request Description field with your request.

Ex. I am requesting termination of my subscription.

  1. Click the Terminate button to submit the request. You will receive a conformation email that your request has been received. Please note: Submitting a terminate request is a manual process, it does not automatically terminate the subscription or immediately stop billing of the product.

  2. The Provider of the Subscription for which you requested a termination will contact you via email. They will communicate to you when your termination request has been fulfilled with the date that billing will end.

If you have questions about your Marketplace subscription or how to use the Marketplace Manager, please reach out to the Marketplace team. If you have a support based question or issue please review the MarketplaceSupport KB.