Updated by Brandy Smith on Apr 29, 2019
Article Code: kb/311
Support for 3rd Party Products and Services provisioned through the Lumen Marketplace is rendered by the individual 3rd Party Provider. The Lumen Customer Care Team is unable to provide support for 3rd Party Products and Services purchased via the Marketplace. Please search for the offer that you purchased on the Marketplace, and review the Support feild, each offer has support information including terms and contact information for the 3rd Party Provider.
However, if you are experiencing issues with the infrastructure that hosts your product and/or software please open a ticket with firstname.lastname@example.org.
If you purchased a Lumen product or service via the Marketplace please open a ticket with the Marketplace team.