Dedicated Load Balancer Required Configuration Change

Updated by Bryan Friedman on Jan 15, 2016


We've identified an issue with some versions of Citrix NetScaler that cause the NetScaler Load Balancers to stop passing traffic after some specific security patches have been applied. In order to prevent this issue from affecting any NetScalers you may have in your environment, a small change to a configuration file and a reboot is required. We have already begun remediating as many customer NetScaler devices as we can but we have not been able to fix everyone's device.

We will begin patching our systems after February 8, 2016. In order to ensure that your NetScalers are not affected by this issue, please make sure to complete one of the options outlined below prior to February 8, 2016.

What options do I have?

If you have been directed to this article, it means that for whatever reason we were unable to fix your device(s). Most likely this is due to a mismatch between the actual device password and the password stored in Control. Please select one of the following options to ensure that your NetScaler(s) are successfully remediated to prevent the above issue from occurring.

What do I do next?

If you have any questions please reach out to us by e-mailing [email protected]. If you have finished one of the three options above, please let us know by e-mailing [email protected] to submit a support ticket so we know your NetScaler is healthy.