Requesting Service Tasks on Lumen Cloud

Updated by Dana Bowlin on Sep 10, 2015
Article Code: kb/1374

Description (goal/purpose)

Our team of network engineers has deep operational expertise to quickly and efficiently perform common platform activities. Just give us the details on your request – and within one business day, we'll reply with an estimate, along with a projected completion date for the task.


  • All Customers


  • None

Detailed Steps to Request a Service Task

  1. Send email to This will automatically create a ticket for the Service Tasks team to review.

  2. You will get an acknowledgement that we have received your request. Requests are reviewed by our Service Tasks team daily.

  3. From there, we work with you and your team to ensure the task is completed as requested. Updates on progress are provided via our ticketing system.