I just submitted a feature request. Now what?

Updated by Jared Ruckle on Nov 25, 2014
Article Code: kb/919


We encourage submissions on feature requests from customers either through our email alias or via our interactive portal.

More details on this process is available here.

So what happens once ideas are submitted?

Here's the process.

  1. Each item is reviewed by a cross-section of stakeholders, lead by our product ownership team.
  2. The item is either rejected or accepted. A decision is either reached immediately, or is postponed to allow for "community" feedback based on a larger external audience.
  3. The decision - and subsequent discussion - are tracked on the original thread to close the loop (either via ticket or UserVoice item).
  4. The status of "accepted" items is not systematically available. This is due to the fluid, agile nature of our development cycle. Note that a backlog of accepted items is regularly reviewed and prioritized.
  5. Release notes with new capabilities are published after every development cycle.

Read more on CenturyLink Cloud and UserVoice here.