PIN Authentication for Support Requests

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Article Code: kb/289

Overview

When submitting a support request, Lumen Cloud requires that the requester supply a personal identification number (PIN) as a secondary means of authentication. This measure is designed to add an additional layer of security to prevent user impersonation and unauthorized changes.

Finding Your PIN

Log in to the Control Portal.
Click your username in the top-right corner of the page, and select My Account.

Your PIN will be displayed on the user profile page.
profile user page

Changing Your PIN

Select the PIN field.
Enter a new value with the following requirements.
- numbers only
- no alphabetic/special characters
- 10 character limit

set custom PIN

Notes

If you have multiple login IDs, please indicate which username corresponds to the PIN you are supplying.

Lumen Edge Services Accelerate data and applications for next-gen workloads via ultra-low latency connectivity and distributed compute.

Cloud Management Cloud management options meeting a full spectrum of needs. From fully-managed by Lumen to self-service by the customer, as appropriate for the workload.

Platforms Build out simple or complex solutions from your choice of Hybrid IT Platforms, suitable for everything from DevOps and Testing Environments to Enterprise Computing.

Servers Embark on a hybrid IT journey with your choice of Public Cloud, Bare Metal and Private Cloud Servers.

Storage & Backup Everything you need to support your cloud storage and business continuity requirements.

Content Delivery Network Maximize performance and user experience when high performance is essential.

Networking Increased reliability and faster performance in the cloud and across Hybrid IT environments.

Security A broad array of managed security options layered to defend Cloud/Hosting workloads.

Managed Services Save time and increase productivity with IT management services from Lumen’s highly-skilled teams.

Application Services Manage and provision faster and more efficiently.

Database

Services

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