PIN Authentication for Support Requests

Updated by Jake Malmad on Jan 5, 2015

When submitting a support request, CenturyLink Cloud requires that the user supply a pre-defined, unique PIN number as a secondary means of authentication. This measure is designed to add an additional layer of security to prevent account impersonation and unauthorized changes.

To access or change your PIN, login to the Control Portal. Once you have logged in, click your Username in the top right hand corner of the page and select “Your Profile

Your PIN will be displayed on the following screen:

pin.png

If you wish to manually set your PIN, highlight the PIN field and click. You can then enter a custom PIN (numeric, no alphabetic or special characters, 10 character limit)

pin4.JPG

Click “Save” to finish setting your custom PIN.

*** Note ***

When submitting a support request, if you have multiple accounts, please indicate which username corresponds to the PIN you are supplying.

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