Article Code: kb/289
When submitting a support request, Lumen Cloud requires that the requester supply a personal identification number (PIN) as a secondary means of authentication. This measure is designed to add an additional layer of security to prevent user impersonation and unauthorized changes.
Finding Your PIN
- Log in to the Control Portal.
- Click your username in the top-right corner of the page, and select My Account.
Your PIN will be displayed on the user profile page.
Changing Your PIN
- Select the PIN field.
- Enter a new value with the following requirements.
- numbers only
- no alphabetic/special characters
- 10 character limit
If you have multiple login IDs, please indicate which username corresponds to the PIN you are supplying.