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Support
Accounts & Users
Backup
Blueprints
Lumen Private Cloud on VMware Cloud Foundation
Cloud Application Manager
Administering Your Organization
Analytics
Automating Deployments
Billing
Cloud Optimization
Core Concepts
DR Readiness
Deploying Anywhere
FAQ
Getting Started
Integrating with Jenkins
Managed Services
Monitoring
Troubleshooting
Tutorials
Edge Computing Solutions
Compliance
Control Portal
Database
Dedicated Cloud Compute
Disaster Recovery
Overview
SafeHaven 4
SafeHaven 5 CLC to AWS
SafeHaven 5 CLC to Azure
SafeHaven 5 CLC to CLC
SafeHaven 5 CPC-vCF to CLC
SafeHaven 5 General
SafeHaven 5 Manual to AWS
SafeHaven 5 VMware to AWS
SafeHaven Migration
General
Managed Services
Marketplace
Network
Release Notes
Runner
Security
Servers
Service Tasks
Storage
Article Code: kb/289
Overview
When submitting a support request, Lumen Cloud requires that the requester supply a personal identification number (PIN) as a secondary means of authentication. This measure is designed to add an additional layer of security to prevent user impersonation and unauthorized changes.
Finding Your PIN
- Log in to the Control Portal.
- Click your username in the top-right corner of the page, and select My Account.
Your PIN will be displayed on the user profile page.
Changing Your PIN
- Select the PIN field.
- Enter a new value with the following requirements.
- numbers only
- no alphabetic/special characters
- 10 character limit
Notes
If you have multiple login IDs, please indicate which username corresponds to the PIN you are supplying.