Technology Service Engineer (TSE): Service Personnel Task and Activities

Updated by Jared Ruckle on Nov 12, 2014
Article Code: kb/933

The following Service personnel tasks and activities are included in the TSE’s tasks and activities, limited by the hours per month included in the package purchased by the customer. Services extend across all products and services in the Lumen portfolio, not just Lumen Cloud.

Technical Leadership

  • Technical Engineer at Lumen
  • Understand Customer’s technical environment and can implement changes
  • Representation at technical forums
  • Proactive recommendations for service optimization and enhancement

Configuration Management

  • Review Firewall policy changes for technical impact
  • Review Customer Infrastructure at technical workshops
  • Implement monitoring changes as recommended / required
  • Author Customer configuration documentation