Advanced Managed Services

Access experienced professionals to architect, optimize and elevate operational governance for Hybrid IT environments.

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Service Packages Tailored to Fit Your Needs


CenturyLink Advanced Managed Services (AMS) provides highly experienced and credentialed professionals to offer deep technical support of CenturyLink services. AMS offers flexibility and control with the ability to tailor individual subscription needs with term options that match your immediate, ongoing and evolving requirements.

Factors such as the size or complexity of an environment, budget and delivery objectives can all impact project scope. That’s why we designed AMS to be completely customizable to meet each Client’s unique requirements. With Advanced Managed Services, you have the ability to coordinate multiple resources using a Client Success Manager and/or a Technical Account Manager who are aligned to your business goals. Advanced Managed Services is also a proactive service that can assess your current state, advise on potential gaps, and make recommendations for remediation.

CenturyLink recommends a consultation with a CenturyLink Solutions Architect and/or Account Manager to assist in determining the best match of resource allocation and subscription level to deliver the most successful experience.

Experienced professionals to architect, optimize and elevate operational governance for Hybrid IT

Benefits


CenturyLink Advanced Managed Services Collaborate

Individual + Collective Knowledge

When you subscribe to CenturyLink Advanced Managed Services, you’re gaining more than the expertise of any single individual expert. With AMS, you benefit from the experience, knowledge, skills and capabilities of the collective CenturyLink Services Organization. Our specialists maintain a range of relevant IT industry certifications, and are constantly collaborating and consulting within the organization to deliver a broad spectrum of capabilities. This collaborative mindset, along with our corporate commitment to support continuous improvement allows us to stay at the leading edge of industry best practices and learnings.

AMS Teams offer Governance and Ops Expertise

Governance and Operational Expertise

Our practice is governed by a proven managed-services framework, with processes and procedures that have been established for achieving customer collaboration, successful outcomes and continuous improvement. You’ll also benefit from the collective operational insights from seasoned operators supporting and managing mission-critical, enterprise-level applications and complex hybrid infrastructures for clients in virtually every industry. We have long-standing relationships with customers in such diverse focuses as Financial Markets, Retail, Healthcare, Consumer Products, Food and Beverage, Hospitality and Packaged Goods, just to name a few.

CenturyLink Managed Services Teams Offer Insight and Perspective

Insight and Perspective

Benefit from our proven experience building, managing and operating an industry-leading suite of cloud services, including public, private and hybrid cloud. Leverage core insights from Architects and Engineers building the next generation of networking technologies, products, tools and services “at Scale.” Gain technology perspective from analysts working with the biggest commercial vendors, providers and contributors in the IT community. Our evolving partnerships with market leaders in hardware, software, security, storage and networking technologies allow us to bring the benefit of deep technical insights to you.

Features

Experts at the Ready

  • Lifecycle, governance and program management from a Client Success Manager (CSM).
  • Technical governance and operational support from a Technical Account Manager (TAM).
  • Proactive technical consultation and system design from Client Technology Architects (CTA).
  • Technical support and configuration by Technical Service Engineers (TSEs) from a wide range of disciplines.
  • Security consultation and governance support by a Security Account Manager (SAM).

Efficient Systems

  • 24/7 advanced service desk (Adaptive Desk) providing a higher level of knowledge to first-line support activities and problem resolution on an immediate basis.
  • Simplified work flow initiated by an online Work Request that mobilizes our team for a timely response from your designated resources.
  • Gain deep insights through ongoing metric and KPI trend analysis, or just review a point-in-time spot-check of your systems.

Broad Applications

Roles & Responsibilities

Client Success
Manager

  • Advises client on risks associated with aging infrastructure
  • Leads detailed working sessions with client and CenturyLink account team to define new IT initiatives
  • Assists in the administration, tracking and reporting of software available per underlying services ordered (such as CenturyLink Private Cloud and CLC)
  • Provides tailored dashboard reporting
Tools, processes and people within a cloud-agnostic platform to manage applications and workloads across any hosted infrastructure

Technical Account Manager

  • Provides reports on SLA adherence
  • Documents escalation path and serves as an escalation point 24/7
  • Leads change management documentation and scheduling
  • Oversees code patches and software version updates
  • Oversees break/fix replacements
  • Reports on resource utilization for the client

Client Technology Architect

  • Assesses application and infrastructure designs for CAM management
  • Maps client’s business and architectural needs to identify gaps, if present
  • Designs infrastructure and network topology

Security Account
Manager

  • Provides security consulting, advisory and operational services across a variety of CenturyLink provided security solutions and technologies

Technical Service
Engineer

  • Provides hands-on support for technical area selected
  • Executes non-standard change requests (e.g. policy changes, app configuration, etc.)
  • Tests pre- and post-deployment patches in target client IT environments

Use Cases

Expert support where and when you need it
Businesses on the Fast Track

Organizations experiencing rapid growth can often struggle to keep up with IT staffing needs, particularly hiring for mission-critical technical specialties and certifications. AMS provides a cost-effective and flexible option for growing businesses to consider. Whether you need to tackle Big Data concerns, Security and Threat Management, hands-on deployment activities or strategic IT initiatives, CenturyLink AMS can help you resolve staffing challenges by providing access to a highly-skilled on-demand workforce.

Expert support where and when you need it
Enterprise IT Demands Specialized Expertise

Most enterprises – and rightly so – focus IT staffing on supporting their primary business initiatives: the work that creates a competitive differentiation in the marketplace and drives revenue. But there are numerous IT specialties that support the back office operations that every modern business increasingly relies on. From database administration to data analytics, and from threat mitigation to disaster recovery planning, our AMS teams offer specialized expertise and deep certifications in all the latest technologies.

Pricing

Contact your CenturyLink Account Team to discuss your specific business needs and tailor an Advanced Managed Services package to your budget and requirements.


Or request a no-obligation, custom consultation here.

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