Managed Operating Systems

Maintenance and management of your Windows & Red Hat cloud servers.

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OS Management for Windows
RedHat Linux Operating System Management

Lumen Cloud offers powerful self-service capabilities via our Control Portal and APIs. Now, with Managed Operating System Services and Managed Services Anywhere, you can get even more from your deployment.

With Managed Services Anywhere our, engineers will perform common administrative functions on your behalf. Don’t worry about applying the latest patches, updating servers with the latest anti-virus tools, or keeping servers compliant with corporate access policies — we’ll do it for you! Best of all, your VMs will be monitored 24x7 by our expert, certified managed services team.

Operating Systems Supported via Managed Services Anywhere
  • Managed Microsoft Windows Server
  • Managed Red Hat Enterprise Linux
  • CentOS
  • Ubuntu Linux


Managed Operating System Services tasks performed on behalf of the customer include:

Access Management
  • User policy & administration
  • Password management
  • Windows & Linux user account provisioning and management
Configuration Management
  • Confirmation of OS functionality
  • OS optimized with greater flexibility and security
  • Built on combination of vendor-recommended best practices & industry experience
Vendor Management
  • OS break/fix services
  • License key management
  • SPLA management
Change Management
  • Audit logs contain Lumen staff modification/access information
  • Robust ITIL-based internal change control process
Patch Management
  • Patching performed at customer request, to minimize impact to production environments
  • Support for all critical and vendor recommended patching
  • Secured with industry standard anti-virus detection software (standard for Windows; available upon request for Red Hat)
  • Malware and other virus signatures updated regularly
  • Additional OS-level hardening to mitigate risk
  • SOC1, SOC2, HIPAA, PCI, and ISO Compliant Solutions.
Incident Response
  • 24x7x365 access to live support
  • Proactive notification of service interruptions

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