Managed Security Services Portal

Security Log Monitoring Delivered via a Self-Service Portal

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Broad Security.
Deep Analytics.
One Portal.

It’s important to trust and verify that your provider is taking all the necessary measures to detect, contain and remediate possible attacks. Lumen's Managed Security Services Portal is a platform that provides an ecosystem of security services, from managing basic threat detection and response to implementing proactive response cycles with advanced analytics and 24/7 monitoring. This platform is a simple, full-service security solution that takes the complexity out of adopting a state-of-the-art, comprehensive IT defense strategy.

Our easy-to-use intuitive single pane of glass Portal is based on usability best practices employed by other familiar platforms. Customers can participate as much or as little as they like, knowing their access assures complete transparency into daily security operations center activities. The Portal also allows collaboration, task scheduling, report generation and data access.

Managed Security Services Portal User Roles

Balance Security with Accessibility

Quickly adjust role-based logins and modify user access from the easy-to-use Portal. This ensures a balance between the access needs of your staff and the security of your system. Role-based workflows allow you to assign everyone on your team the appropriate level of access, information and tools they need to be most effective. Roles include Admin, Analyst, Auditor, Compliance Officer, Director, Executive, Incident Worker, Investigator, and Manager.

View the health of your virtual appliance

Virtualization = Simplicity

Keep the security and integrity of your systems intact with a no-cost virtual appliance. It can be installed in multiple locations and work within your system in its current configuration, without modifications. The Portal dashboard gives you a snapshot of your attack surface with complete transparency into incidents and alerts that Lumen is working for you, with their severity and origin indicated on a global map.

Managed Security Services Portal Dashboard

Remain Future-Proof

Lumen Managed Security Services gives you the transparency, tools and expert support you need to stay steps ahead of cybersecurity threats. Our open system architecture is easily and rapidly integrated with the newest, leading-edge security technologies without the need for heavy system rebuilds. You'll never have to worry about migrating to newer technology, because we take care of it for you.

Customer can investigate alerts on their own behalf.

Pay As You Go

Eliminate capital expense, administration, and maintenance costs with our predictable, consumption-based pricing model that charges only for the actual volume of security-related data transmitted.

Managed Security Services Portal Features

Portal provides deep visibility into security
Transparency and Visibility
  • Track the workload of your appliances within the Portal.
  • Provide corporate leadership with updates, customized reports, and visual outputs showing true insights about activities inside your network.
  • Communicate within the Portal to other security advisors and expert analysts assigned to your system.
  • Alerts represent Issues of interest identified after contextual data — threat intelligence, vulnerability data and asset risk profiles — are applied. Events are correlated so false positives are removed.
  • Within the Portal, view your attack surface, monitor user activity, and watch and verify System and Organization Control (SOC) activity performed by both your staff and Lumen SOC staff.
  • Alerts are updated regularly so you always see a real-time view of the alerts impacting your organization.
  • Watch your Lumen Security experts escalate, investigate and close tickets in real time, or investigate and change the working status of tickets yourself.
Deep analysis by security experts
Expert Analysis
  • A full staff of expert analysts review data and continuously monitor your environment.
  • Leverage our advanced asset risk profiling and unique risk-based alert process combining automation with rigorous human review to evaluate multiple transaction types.
  • The Portal enables you to investigate alerts on your own behalf as well as collaborating with Lumen analysts.
  • An overlay staff member from our SOC works directly with you, applying human logic to potential incidents to gauge possible impact.
Fully Managed security services
Multi-Level Security
  • Encryption at-rest and in motion.
  • Incident management response service integration.
  • Correlation from multiple streams of data. Insights are pulled from both real-time events and customer asset risk profiles to detect threats at the earliest stage.
  • Communicate securely and confidently within the Portal, among Lumen analysts and other team members, as you delve into security investigations.
24/7 monitoring of your system for security concerns
Comprehensive Monitoring
  • 24/7 monitoring, proactive customer notification and escalation of items of interest.
  • Security Log Monitoring with Trending and Threat Analysis.
  • Track incidents in near-time and see what is happening at every point.
  • 90 days of backup and storage, and visibility up to 12 months of searchable log data to investigate and provide deep context to threat trends
Customizable reporting of alerts and open tickets
Customizable Reporting
  • The Portal displays summary information on the number of active alerts and open tickets Lumen is working for you.
  • Customizable graphs and charts based on near real-time data help you decide what you want to see and how you want to see it and report against it.
  • The ability to search and manipulate data promotes speed and accuracy of decision-making, accelerating a path to resolution.
  • When an alert reaches this critical stage, Lumen analysts recommend fix actions to thwart a potential attack.

Use Cases

Staying Ahead of Advanced Threats

As technology becomes more advanced, so do the security threats businesses face. Most organizations today deploy a Security Incident and Event Management (SIEM) solution to proactively measure and monitor threat management. This allows them to obtain an accurate and centralized view of their organization’s security positioning and advanced reporting of both possible and real security incidents.

Countering Insider Security Breaches

The detection of an insider threat is essential to the protection of a network. According to reports from the Information Security Forum (ISF), more than 30% of attacks can be traced and sourced back to some insider in the organization. Lumen’s Managed Security Services Portal delivers a broad tool set combined with expert analysis to counter security threats, regardless of their source.

Digital Transformation vs. IT Security

To remain competitive in a rapidly-changing market, organizations must welcome change. They must find solutions to maintain pace without compromising the security of their data and network. All of this is part of Digital Transformation – the good and the bad. Lumen’s Managed Security Services Portal is a powerful enabling tool for rapid transformation while minimizing risk.

“Lumen can deliver Managed Security Services at a 62% lower cost than hiring a full-time employee — assuming you can find one with the appropriate skill set.”

— Doug Cahill, Enterprise Strategy Group

Contact Us

Interested in learning more? We'll schedule a no-obligation consultation to discuss your unique IT Security challenges and see how Lumen can help you solve them.

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