Call Reporting and Telemanagement Software
With thousands of installations, over 25 years in business, and a reputation for excellent customer service and technical support, Metropolis is a leading call accounting and reporting manufacturer.
OfficeWatch SL Professional call reporting software with 911 alerts, up to 3 division and organization reporting levels, emailed and scheduled custom filtered reports exported into HTML, XLS, or PDF file formats, trunk threshold alarms and TrafficWatch graphical trunk analyzer, multi-site call processing capabilities.
Term and Volume Discount Pricing below
|Tier 1: Up to 50 ext||$75/mo||$68/mo||$60/mo|
|Tier 2: Up to 100 ext||$95/mo||$87/mo||$75/mo|
|Tier 3: Up to 250 ext||$125/mo||$145/mo||$125/mo|
|Tier 4: Up to 500 ext||$185/mo||$180/mo||$170/mo|
|Tier 5: Up to 750 ext||$265/mo||$248/mo||$215/mo|
|Tier 6: Up to 1000 ext||$321/mo||$300/mo||$260/mo|
|Tier 7: Up to 1250 ext||$375/mo||$351/mo||$300/mo|
|Tier 8: Up to 1500 ext||$431/mo||$403/mo||$345/mo|
|Tier 9: Up to 1750 ext||$483/mo||$451/mo||$390/mo|
|Tier 10: Up to 2000 ext||$535/mo||$501/mo||$475/mo|
|Tier 11: Up to 2500 ext||$560/mo||$531/mo||$495/mo|
|Tier 12: Up to 3000 ext||$595/mo||$566/mo||$535/mo|
Note: Total extensions should include all active extensions as well as any another device capable of making or receiving calls tied to the PBX. This includes all phone lines, Agent IDs, modems, VDN’s, fax lines, voicemail ports, and virtual extensions.
PBX Model and Communication Information. There are several methods to setup your CDR / SMDR communications delivery. Available connections and the necessary settings are as follows:
Serial: PBX sends data over serial cable. Need Comm Port #, Baud Rate, Data Bits, Stop Bits, Parity. A buffer box may be required if the Legacy PBX can only transmit CDR/SMDR via a serial cable.
IP Port: PBX sends data to TCP IP port. Need IP port setting.
IP as Client: PBX holds data until application pulls data via TCP IP. Need PBX IP address and port
File Delivery: Application extracts calls from a file delivered by the PBX to a PC folder location.
Need file directory path.
Note: PBX CDR / SMDR output settings are determined by the PBX vendor.
Call records to comply with regulatory needs, 911-alerts, ease of access to call logs in the event of subpoena / incident
Expense/budget allocation for voice communication, Trunk/Voice capacity management, toll fraud / suspicious call tracking
Productivity, report automation, Trunk analysis, automated triggered alerts, centralized reporting among multi-sites/pbx streams
Proof of calls to patients, trunk capacity
Alerts and student safety, tracing call records
Customer service management, customer journey tracking
Phone: (954) 414-2900 Ext 32