The Service Management Package provides flexible, ongoing service management to customers.
Service Management is a support model for managed hosting, colocation and cloud clients that provides additional levels of support, proactive consultation, and technical service to customers beyond what is offered with standard services.
Service Management is a multi-tiered approach that includes a number of options and brings a named team of business & technology advisors together who understand a client’s business & technology needs and act an extension of their internal IT by offering strategic advice, planning & execution assistance.
Service Management plans focus on six main coverage areas:
Service Management packages are available as part of a client’s annual plan, billed on a monthly basis. Clients can choose the level of support you required based on an estimate of monthly hours, ranging from 8–360 hours a month.
Proactive account monitoring, reporting and analysis to ensure maximum IT efficiency.
Strategic planning and insights from industry and application experts.
Personalized support from designated teams with deep knowledge of your unique environment.
Customised service deliverables based on your requirements.
For clients that require continuous hands-on assistance with business, hardware, software, scale, security, network or growth requirements.
Service Management brings a level of governance and consistency to your account that is unparalleled.