Updated: March 17th, 2016
CenturyLink Cloud has received TRUSTe's Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal.
The TRUSTe program does not cover information that may be collected through downloadable software. The TRUSTe program covers only information that is collected through this Web site, www.ctl.io and our service platform control.ctl.io.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.
CenturyLink Cloud complies with the U.S. – E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. CenturyLink Cloud has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view CenturyLink Cloud’s certification, please visit http://www.export.gov/safeharbor/
For purposes of registration and use of our services, we collect identifiable information about you and your authorized users such as subscriber name, subscriber website, user ID, email address, telephone numbers, billing information (such as credit card number), and demographic information such as zip code (“Personal Information”). We also collect and store information that you enter into the Control Panel of the Website or that you provide through our help desk, customer service representatives, or requests for more information. Registration may also be required and Personal Information may also be collected in certain portions of the Website in which you specifically and knowingly provide such information (e.g. blog comments, if any). We also may collect and store information about you that we receive from other sources, to enable us to update and correct the information contained in our database.
More specifically, we collect the following Personal Information in the following circumstances: (1) when you visit our Website, we collect your IP address, HTTP referrer information and requested pages, and we log such information into plain text and SQL databases; (2) when you sign up for our services or products, we collect your IP address, HTTP referrer information, requested pages, username, email address, URLs, billing and mailing addresses, and credit card (number, expiration date, and CCV) or paypal billing information, and we log such information into plain text and SQL databases; (3) if you log into our services via SSH and SFTP, we collect your IP address, reverse DNS information and initial commands, and we log such information into secured local and remote text files and SQL databases; (4) if you execute programs or script on our servers, we collect the user, script name and binaries used, and we log such information into secured local and remote text files and SQL databases; and (5) if you submit issues via email or any other support system, we collect your IP address, username, URLs and email address; (6) if you choose to add new users to your account.
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, analytics, and site functionality.
Technologies such as: cookies, beacons, tags and scripts are used by CenturyLink Cloud and our partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We and third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information.
Various browsers may offer their own management tools for removing HTML5 LSOs.
We partner with a third party to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here ). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
This is not a Website directed to children under the age of 13, and Company does not knowingly collect Personal Information from children under 13 years of age. If you are under 13 years of age you should not use this Website, and under no circumstance should you send information about yourself to Company. If Company discovers that a child under the age of 13 has provided Company with Personal Information, Company will immediately delete that child’s information from the Website.
We may use your Personal Information to fulfill support requests, provide customer service/support, track your compliance with the Company’s Acceptable Use Policy, or for feedback purposes (to the extent that is explained when you provide the information). In the event we plan to publicly post any of your Personal Information on the Website, we will request your permission to provide such posting.
We use Anonymous Information to help us determine how people use parts of the Website and who our users are so we can improve our Website and ensure that it is as appealing as we can make it for as many people as possible. We may also use or share Anonymous Information (or other information, other than Personal Information) in any other manner that we deem appropriate or necessary.
We occasionally have third party agents, subsidiaries, affiliates and partners that perform functions on our behalf, such as marketing, analytics, credit card processing, providing customer service/support, fraud protection, etc. These entities have access to the Personal Information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of that Personal Information. They are restricted from using, selling, distributing or altering this data in any way other than to provide the requested services to Company.
We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Website; (b) protect and defend the our rights or property, the Website or our users, and © act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Website or the public, or respond to a government request. We do not sell your Personal Information to third parties.
We are concerned with the security of the Personal Information associated with you. We have implemented commercially reasonable measures to prevent unauthorized access to your Personal Information. These measures include policies, procedures, employee training, physical access and technical measures relating to data access controls. In addition, we use standard security protocols and mechanisms such as secure socket layer technology (SSL) in the transmission of certain sensitive Personal Information, such as credit card information and login credentials.
While we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. If you have any questions about security on our Web site, you can contact us at [email protected].
We comply with the following data retention policies with respect to your Personal Information: (1) we permanently retain in an encrypted format of your billing information; (2) we may permanently retain your forum and weblog contributions; and (3) we may permanently retain your support emails, web logs and accounting logs, though we reserve the right to destroy such information after a period of six months. We will retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. If you wish to cancel your account or request that we no longer use your Personal Information to provide you services contact us at [email protected].
You promise to: (a) provide true, accurate, current and complete information about yourself and your business as prompted by the Website's Control Panel (such information being the "Registration Data") and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Company has the right to suspend or terminate your account and refuse any and all current or future use of the Website (or any portion thereof). You are entirely responsible for the security and confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security of which you become aware. You are responsible for taking precautions and providing security measures best suited for your situation and intended use of the services and Website. Please note that anyone able to provide your Personal Information will be able access your account so you should take reasonable steps to protect this information.
If your Personal Information changes, or you wish to deactivate your account, you may correct, delete inaccuracies, or deactivate it by making changes within the user profile section of the Website or by contacting us at [email protected]. We will respond to your change request within thirty (30) days.
Company collects information under the direction of its Clients, and has no direct relationship with the individuals whose Personal Information it processes.
We collect information for our Clients. If you are a customer of one of our Clients and would no longer like to be contacted by that Client which uses our service, please contact the Client that you interact with directly.
Company has no direct relationship with the individuals whose Personal Information it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate Personal Information should direct his query to the relevant Company Client (the data controller). If the Client requests Company to remove the Personal Information, we will respond to their request within thirty (30) days.
Company will retain Personal Information we process on behalf of our Clients for as long as needed to provide services to each Client. Company will retain and use this Personal Information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at [email protected]. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at [email protected].
You may always opt-out of receiving future email messages and newsletters from Company. We provide you with the opportunity to opt-out of receiving communications from us at the point where we request information about you or by following the unsubscribe link located at the bottom of each communication.
California Civil Code Section 1798.83 permits customers of Company who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected].
1100 112th Avenue NE Suite 400
Bellevue, WA 98004