Updated: October 19, 2020
The following Supplemental Terms apply only to the Cloud Application Manager Services (“Services”). In the event of a conflict between the terms of these Supplemental Terms and the terms of the Hybrid Technologies Service Exhibit (formerly known as the CenturyLink TS Service Exhibit), the terms and conditions of these Supplemental Terms apply, but only to the extent of such conflict. Capitalized terms used in these Supplemental Terms but not defined will have the meanings set forth in the Agreement.
Currently available Cloud Service Providers:
In the event Customer elects to purchase cloud services from a Cloud Service Provider (CSP) made available by Lumen, Customer agrees that such purchase is contingent upon Customer’s affirmative acceptance of additional terms and conditions as may be required.
CSP services for Microsoft Azure available from Lumen are available only to Customers with legal/billing address in the United States, Canada, Australia, Hong Kong, Singapore, Argentina, Brazil, Chile, Columbia, Ecuador, Peru, the United Kingdom, and certain countries in Europe. A Lumen representative should be contacted for a detailed list of geographic, sector, and feature availability. Customer further agrees to comply with any applicable Lumen requirements with respect to local entity contracting and billing. Customer’s use of Microsoft Azure services made available from Lumen constitutes Customer’s acceptance of the applicable Microsoft terms. The terms applicable by available country are located at Microsoft Cloud Agreement.
Amazon Web Services
CSP services for Amazon Web Services available from Lumen are available only to Customers with legal/billing addresses in the United States, Australia, Singapore, Argentina, Brazil, Chile, Columbia, Ecuador, Peru, the United Kingdom, and certain countries in Europe. A Lumen representative should be contacted for a detailed list of geographic, sector, and feature availability. Customer further agrees to comply with any applicable Lumen requirements with respect to local entity contracting and billing. Customer is required to click to accept the applicable Terms and Conditions for AWS Resale or AWS End Customer as part of the account set up process.
Dedicated Edition Patching and Upgrades: To take advantage of all Cloud Application Manager Dedicated Edition up to date and/or most recent features, enhancements, and other improvements, the Customer’s instance of Cloud Application Manager Dedicated Edition must be updated to the current version of the virtual appliance software; otherwise. the virtual appliance software must remain within two major versions of the then current available version, unless otherwise authorized by Lumen. Patches will be provided and can be installed by the Customer or Lumen to ensure the software is current with security and bug fixes.
Upgrades and patches may be installed by either the Customer or by Lumen’s Operations team, upon the Customer’s approval. Instances without Fail Over may require a brief outage to install patches or upgrades. Where Cloud Application Manager Dedicated Edition is deployed with Fail Over active, Cloud Application Manager disruption is not expected to occur.
Installation and Use: Moving an existing installed Cloud Application Manager Dedicated Edition to new infrastructure is not supported. Customers will need to cancel their current subscription and order a new subscription.
Fail Over: With a Cloud Application Manager subscription the Customer has an option to purchase Fail Over. Fail Over provides the Customer with Cloud Application Manager and Managed Service Anywhere appliances that can be set up in primary and secondary deployment configurations. Customers who purchase the Cloud Application Manager Dedicated solution receive one subscription unless Fail Over is purchased. Fail Over enables Customers to run two independent instances (active/standby) with a single Cloud Application Manager subscription. If the active instance fails, the standby instance can be configured to be the active instance. This may cause a brief disruption (seconds to a few minutes) of the Cloud Application Manager platform from the time the user begins to manually activate the standby instance. Lumen Operations will schedule a time with the customer to setup Cloud Application Manager into the Customer’s Fail Over environment.
Regular Backups: Customer acknowledges that all Customer information and data resides on a server owned and/or controlled by Customer and that it, and not Lumen, is solely responsible for the security of and back up of any and all stored data or information. Lumen strongly recommends that Customers back-up relevant information or data (i) before Lumen performs patches, upgrades, or other activities on Customer’s Cloud Application Manager Dedicated Edition instance; and (ii) prior to the effective date of termination since the Dedicated Edition key will expire as of the effective date of termination or expiration. Lumen is not liable for loss or corruption of data or information.