Cloud Application Manager

Supplemental Terms

Updated: May 8, 2018

The following Supplemental Terms apply only to the Cloud Application Manager Services (“Services”). In the event of a conflict between the terms of these Supplemental Terms and the terms of the CenturyLink Customer agreement or other agreement governing use of the Services (the “Agreement”), the terms and conditions of these Supplemental Terms apply, but only to the extent of such conflict. Capitalized terms used herein but not defined herein shall have the meanings set forth in the Agreement.

1. Universal Cloud Application Manager Supplemental Terms
(Applicable to all Cloud Application Manager Services)

  1. CenturyLink or its suppliers may collect and process, and share with each other, “Relationship Data” and “Usage/Operational Data” solely for the following purposes: (i) Relationship Data — to operate the Services, manage Customer accounts, send notifications, invoice purchased services, provide support, and comply with applicable law and (ii) Usage/Operational Data — to provide the Service (including tracking and managing its infrastructure, network, storage, and software for billing, capacity planning, troubleshooting, and other forecasting and improvement purposes). CenturyLink may share Relationship Data and Usage/Operational Data with its affiliates and third party service providers for these purposes only, to comply with contractual obligations or as otherwise required by applicable law, provided however that Usage/Operational Data may only be shared with third parties with the prior written consent of Customer. For purposes hereof, “Relationship Data” means personal information that CenturyLink or its suppliers collect from Customer during the registration, activation and maintenance of a Service account and “Usage/Operational Data” means information regarding Customer’s or its end users’ consumption of the Service, such as information on the amount of computing and storage resources purchased or consumed, user counts, and third party licenses consumed. Customer, on behalf of itself and any applicable third parties, hereby consents to CenturyLink accessing, storing and otherwise processing and transferring Customer data, Relationship Data, and Usage/Operational Data in or to the United States or to any other jurisdiction where CenturyLink has a data center, support, or processing systems for the sole purpose of: (i) providing and managing the Services; (ii) fulfilling its obligations under the Agreement; and (iii) complying with applicable law. It is Customer’s responsibility to ensure that it has obtained all requisite consents and to comply with applicable law with respect to data processing and transfers across jurisdictions.
  2. Production related information or data is not managed within the CenturyLink Cloud Application Manager as this platform serves solely as an orchestration engine. CenturyLink does not have access to the proprietary data what resides within the native platforms.
  3. CenturyLink’s access to scripts related to activities performed on the applications and infrastructures is limited to the organizations and workspaces that are dedicated to the customer account. CenturyLink only accesses these environments when the customer requests support and/or Managed Services Anywhere. Once the service and/or accounts are terminated, the associated scripts are also terminated. CenturyLink does not continue to access or retain proprietary customer script information.
  4. Customer agrees to comply with the Foreign Corrupt Practices Act (“FCPA”) and/or the UK Bribery Act and/or any otherapplicable anti-bribery and anti-corruption laws of other nations (collectively, “Anti-Corruption Laws”). Customer, its employees, contractors and affiliates will not (i) make or arrange any contact with or (ii) make or cause to be made, any payment or offer of anything of value to any foreign (i.e., non-U.S. in the instance of a U.S. Customer) government official or political party, or candidate without prior written approval and Customer will have all appropriate contractual provisions in place with its end users and customers to comply with the foregoing.
  5. If the Customer contracting with CenturyLink is a German company or a German branch of a multi-national company, Customer acknowledges and agrees that, as the data controller, it is solely responsible for the lawfulness of the data processing and compliance with mandatory provisions of the German Data Protection Act. As the data controller, Customer is required to execute a Data Protection Agreement (a “DPA”). Please download and print the DPA and return an executed copy by email to CenturyLink. Please include an email or address where CenturyLink can return a counter-signed copy.

2. CenturyLink Cloud Service Providers

In the event Customer elects to purchase cloud services from a Cloud Service Provider (CSP) made available by CenturyLink, Customer agrees that such purchase is contingent upon Customer’s affirmative acceptance, at the time of set up and purchase, of additional terms and conditions required by the Cloud Service Provider governing the applicable Cloud Service Provider’s services. These additional terms create a binding agreement between the CSP and Customer and provides the right of the CSP to enforce the terms directly against Customer. A link to the additional terms is included below for convenience and for informational purposes. Customer is required to click through and accept all additional terms and conditions prior to use of the CSP Services.

Customer acknowledges and agrees that certain CSP services are not available in all geographical locations, markets or customer segments. CenturyLink reserves the right to restrict access to certain CSPs at its discretion and/or as directed by the applicable CSP.

  • Microsoft AzureMicrosoft Cloud Agreement
    1. Click the link above.
    2. Scroll down until you find your region and language.
    3. Click through to download a PDF.

    CSP Services for Microsoft Azure are currently available only to Customers with legal/billing address in the United States or the United Kingdom.


  • Amazon Web ServicesTerms and Conditions for AWS Resale

Please note the CSP services for Amazon Web Services are available only to Customers with legal/billing addresses in the United States, the United Kingdom or the following Latin American countries: Argentina, Chile, Brazil, Colombia, Peru and Ecuador.

3. Third Party Software

Customer will not use, and will not authorize any third party’s use of, any software with the Services in any manner that may require any component of CenturyLink Servicesor other intellectual property of CenturyLink or its licensors to be (a) disclosed or distributed in source code form, (b) made available free of charge to recipients, or (c) modifiable without restriction by recipients.

4. Professional Services

Proprietary Rights: Nothing herein or in any Work Request will transfer to Customer any CenturyLink Technology, and all right, title and interest in and to CenturyLink Technology will remain solely with CenturyLink, its affiliates and their licensors. CenturyLink will not be prohibited or enjoined at any time by Customer from utilizing any skills or knowledge acquired during the course of providing the Services, including, without limitation, information publicly known or available or that could reasonably be acquired in similar work performed for another customer of CenturyLink. As used herein, "CenturyLink Technology" means the proprietary technology of CenturyLink and its licensors, including services, software tools, hardware designs, algorithms, software (in source and object forms), user interface designs, architecture, class libraries, report formats, objects and documentation (both printed and electronic), network designs, know-how, trade secrets and any related intellectual property rights throughout the world and also including any derivatives, improvements, enhancements or extensions of CenturyLink Technology conceived, reduced to practice, or developed during the term of a Service Order.

Customer Information Processing: Customer hereby grants to CenturyLink (and, where necessary, will procure the grant from relevant End Users) all rights and permissions necessary to access and/or process the information, data or materials as necessary to provide the Services. In particular, such rights include processing: (i) to prevent or address service or technical problems; (ii) to provide Customer with additional or extended support; (iii) to prevent or address fraud, or security issues; or (v) to comply with Customer's reasonable and lawful instructions communicated to CenturyLink.