THESE TERMS AND CONDITIONS GOVERN LUMEN’S ACCESS TO AND USE OF CERTAIN CUSTOMER INFORMATION ASSOCIATED WITH CUSTOMER’S LINKED AWS ACCOUNTS AS DESIGNATED BELOW AND APPLY TO EACH CUSTOMER WHO IS SHIFTING AN EXISTING AWS ACCOUNT TO LUMEN FOR CONSOLIDATED BILLING.
A. General Terms.
Customer acknowledges that the AWS Customer Agreement Customer has in place with AWS governs Customer’s access to and use of the Services and that Customer has the right to grant Lumen (the “Authorized Solution Provider”) access to those accounts as the subcontractor or agent in accordance with the AWS Customer Agreement and that access granted is consistent with either the Consolidated Billing or All Features mode selected. Customer is responsible for ensuring that (i) access to AWS accounts is granted to Lumen and (ii) root access credentials for All Features mode are provided to and maintained by Lumen during the term of your Agreement.
Customer acknowledges that fees, payment, pricing, billing and tax terms for Lumen-provided AWS services are governed by the agreement between Customer and Lumen. In addition, Lumen reserves the right to exercise all available remedies under the Agreement, including suspension for non-payment. Cloud Application Manager charges accrued will be charged and payable per the terms of the Agreement until the effective date of any termination.
Notwithstanding anything to the contrary, AWS may (i) directly communicate with Customer, and (ii) terminate Customer’s service per the terms of the Customer Agreement. If AWS terminates Customer’s account, Lumen will lose access to the account and will no longer be able to provide any Cloud Application Manager services, for which Lumen will have no further obligation and no liability.
Nothing within these terms shall prevent Lumen or AWS from exercising their rights under these Terms and Conditions.
B. Master Payer Accounts
At Lumen’s discretion, Lumen may create an AWS management account, also referred to as a “Dedicated Master Payer” account, to organize Customer’s AWS accounts. The use of a Dedicated Master Payer account is granted to Customer solely by Lumen and the following conditions apply:
Lumen, not Customer, retains ownership of the Dedicated Master Payer account.
Customer will not be allowed root access to the Dedicated Master Payer account and Customer is prohibited from adjusting Lumen access and permissions.
Any earned AWS discounts associated with the Dedicated Master Payer account will be passed through to the Customer on the same invoice that contains the related usage charges.
Customer is responsible for all purchases of AWS services made a under a Dedicated Master Payer account.
If Customer elects to move their AWS services to another provider other than Lumen:
Ownership of a Dedicated Master Payer account cannot be transferred from Lumen to Customer or another provider.
Customer is responsible for moving or migrating all linked accounts under the Dedicated Master Payer account.
Customer is responsible for all charges incurred under the Dedicated Master Payer.
Customer is responsible for migrating any Reserved Instances and/or savings plans purchased under the Dedicated Master Payer account to a new AWS payer account.
Customer is responsible for all charges incurred for Reserved Instances and/or savings plans purchased under the Dedicated Master Payer account until they are /migrated to a new payer account.
Lumen and General Data Protection Regulation (GDPR)
Lumen is committed to the protection and careful management of all customer data. While global protection directives and regulations have continued to evolve, the General Data Protection Regulation (GDPR) is legislation that aims to strengthen and unify those laws for EU citizens. Learn more about Lumen's commitment to GDPR compliance.
If your company is using Lumen Cloud for the processing of personal data subject to the EU General Data Protection Regulation, you may fill out this form to accept Lumen's Data Protection terms and receive an email confirmation for your records.
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