Technical Account Manager

Your TAM is a specialist dedicated to helping you get maximum business value from your Hybrid IT Solutions.

Technical Account Managers (TAM) are hands-on, certified Cloud experts with experience across all aspects of Hybrid IT that accompany any subscription to CAM. Your designated Advanced Managed Services TAM will support you across every platform — AWS, Azure, Google Cloud Platform, or most any other service provider. TAM activities will differ, based on your specific business requirements, whether it's Advanced Managed Services, Cloud Application Manager, or advanced support for Lumen Private Cloud on VMware Cloud Foundation.

Meet Your Technical Account Manager

Every Lumen Technical Account Manager is a seasoned IT professional with multiple Cloud Management Certifications and broad expertise integrating solutions for maximum efficiency and performance.

For Advanced Managed Services and Cloud Application Manager customers, your TAM is a designated individual who will work closely with your team to align your cloud estate to your needs. Even in the case of those workloads that don't require full management – such as dev and test environments – your TAM remains your contact for Lumen-led Cloud Support Services. Technical Account Manager activities can include:

Your Technical Account Manager is a certified cloud professional and a hands-on IT Expert
  • Business Strategy
  • Executive Reviews
  • Build-out, Deployment and Operation of Workloads and Applications
  • Change and Project Management
  • Incident Response
  • Infrastructure and Future Planning
  • Monitoring, Analysis and Proactive Reporting
  • Billing Inquiries and Reporting
  • Ongoing Customer Data Integrity Validation
  • Hands-on activities, many partially automated by Cloud Application Manager

Technical Account Manager Activities

Cloud Application Manager
Lumen-led Cloud Support Services

  • Getting-Started Activities on Cloud Application Manager
  • Provide support escalation to public cloud provider when required, best practice advice and recommendations for additional hands-on services
  • Advisory-only guidance on public cloud platforms
  • Share and explain any optimization reporting, if optimization is purchased via Cloud Optimization and Analytics
  • TAM is designated and available to you during normal business hours(local time)

Advanced Managed Services (AMS)

  • Available at a fixed hourly rate per month
  • Provide advanced technical activities
  • Includes everything under Platform Advisory Support
  • Advanced hands-on technical activities
  • Alignment, Design and Governance of managed environments and technologies
  • Program oversite of best execution venues, estate expansions, upgrades and migrations
  • Proactive tuning of monitors and alert thresholds and creation of custom monitor check types.
  • Root cause analysis and resolution of complex multi-factor recurring incidents that may cross multiple workloads.

“At a recent Technology Summit Meeting, the entire audience gave our Lumen Technical Account Team a standing ovation. Their expertise, professionalism and deep commitment to our digital transformation initiatives have been invaluable.”

— Global Beverage Company IT Manager

Related Products

Advanced Managed Services

Engage experienced professionals to architect, optimize and elevate operational governance for Hybrid IT environments.

Cloud Application Manager

A scalable platform for deploying applications into production across any cloud infrastructure – private, public or hosted.

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