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Knowledge Base  /  Cloud Application Manager  /  Cloud Optimization

Partner Cloud Integration: Deleting Azure Customer Accounts

Updated by Kevin Quaintance on Jun 29, 2018
Article Code: kb/322


Partner Cloud Integration allows an Cloud Application Manager user to create Microsoft Azure Customer Accounts or transfer an existing one into Lumen's care. If you want to stop usage and completely shut down that Azure Customer Account, you must do more than delete the provider in Cloud Application Manager. You will also need to tell Lumen to turn off the actual Azure account via a Lumen support ticket and Lumen will assist to make sure the account is removed properly. Not following this process could cause unexpected billing charges to continue.


All Cloud Application Manager Customers with ARM Providers supported by Lumen


You will need to have followed optimized a Microsoft Azure customer account at some point already.

You will need to delete the associated Azure provider at some point, before or after submitting the request described below.

If you are moving to another CSP partner, please review the article from Microsoft and complete the form as much as you are able. Depending on which country you are located, some of the information from CenturLink will vary.

Important Information

Submit a support request to remove your Azure Customer Account. To submit a support request, you may do so via the following methods:

  • Call at the following numbers:
    • United States: 1-888-638-6771 (This is a US domestic toll free number)
    • Canada: 1-866-296-5335
    • EMEA: 00800 72884743
    • Asia Pacific: +65 6768 8099
  • Email
  • Submit a support request via the Managed Services Portal.

Please provide the following information for the delete:

  • Your first and last name (must be a user registered with Lumen for the account)
  • Your company's name
  • Your request to delete your Azure Customer account and your reason for the request.
  • If you are not transferring to a new CSP and expect to pay Microsoft directly, you will be required to transfer resources to new Subscriptions. After you create one new subscription outside the CSP for each that is inside the CSP, please provide a mapping of how you want the resources to transfer.
  • If you are not transferring to a new CSP and expect to pay Microsoft directly, please provide contact information for whomever your Lumen TAM should work with to ensure that all the resources have migrated.
  • If you are transferring to a new CSP, request that Lumen provide the following information so that you can complete the form.

CSP Partner name
CSP Microsoft ID
Address Line 1
Address Line 2
Zip/Postal code
Email address
Contact name (last and first name)