Knowledge Base  /  Cloud Application Manager  /  Cloud Optimization
Knowledge Base  /  Cloud Application Manager  /  Cloud Optimization

Partner Cloud: Getting Started With An Existing Azure Customer Account

Updated by Benjamin Swoboda on Jul 26, 2019
Article Code: kb/16


Cloud Application Manager offers the Cloud Integration feature, giving users the ability to benefit from Lumen's partnerships with other cloud providers. Lumen integrates the billing and assumes responsibility for Azure support. This document is specific to Azure.


All of our customers are invited to use Cloud Optimization via Cloud Application Manager.

For Azure, we are currently limited to serving billable customers who are not resellers (or customers of resellers) with offices within the United States, the United Kingdom, and Canada. Also, the associated Lumen Cloud account cannot be a demo account or internal for Lumen employees. If you need special considerations for setting up an account, please use the links provided within the Cloud Application Manager portal to open a ticket.


  • Knowledge who your existing Azure Administrator is

  • Access to Cloud Application Manager.

  • The user must be an Administrator of the organization or Cost Center admin in Cloud Application Manager.

  • A working knowledge of how to use Cloud Application Manager providers.

  • An understanding of the features and benefits of Partner Cloud Integration

  • For each Lumen Cloud account integrated with Azure, both Lumen's and Microsoft's Terms and Conditions must be accepted. These will be presented to any user attempting to create a new "Microsoft Azure" provider in Cloud Application Manager. See our Service Guide for a current list of countries we support.

Important Information

Microsoft Azure Provider Options

Cloud Application Manager Provider Verbiage Description Related Links
Use an existing Microsoft Azure customer account This is not an optimized option. Customer pays Microsoft for usage. Click here
Migrate my account to Lumen for consolidated billing and Platform Support This is a Cloud Integration option. This allows an existing customer account to move under Lumen's care. This document
Create a new Azure customer account This is a Cloud Integration option. Begins the new account creation automation, enabling the customer to immediately enter Lumen's care. Click Here

Charges for Azure usage will appear on invoices from Lumen.


  • “If you do not have a basic, existing Azure ARM subscription with basic Azure pricing (such as an Enterprise Agreement), the process will require you to work with the Lumen Technical Account Manager assigned to you when you order CAM to move any applicable resources from your current subscription to a new one in our care. As you do this, you will lose any pricing you have currently with the Microsoft and you will be billed by Lumen according to the terms of your agreement with Lumen. Please review this document to see whether the resources on those subscription(s) can transfer wholly into Lumen's care (this is a meta data move only and does not cause any outage).”
  • In a CSP environment, it is expected that customers enjoy the benefits of Lumen acting as liason to Microsoft and first point of contact for all Azure incidents, billing issues, and requests. Customers who gain access to Cloud Application Manager's support desk and features do so in lieu of certain Azure features which are available, such as help desk and billing consoles.
  • Reserved Instances are available through Lumen.


The following steps will walk through how to set up a Cloud Application Manager provider that has been designed to transfer an existing Azure Customer account into the scope of Lumen's responsibility.

NOTE: If the customer is already partnered with another provider, they may need to log into and remove the existing partnership. The Azure Admin will need to log in with Azure domain credentials, click "Partner Relationships" and select the existing provider to remove.

Office 365 Administrator

  1. Log into Cloud Application Manager.
  2. Select the Management site
  3. If you are a Cost Center Admin, change your scope to a correct cost center scope for which you want the provider to be associated.
  4. Click Provider and Select New
  5. In the Provider drop-down, select "Microsoft Azure"

Microsoft Azure Provider
6. Provide a name for the provider is in line with the name of the Subscription to ensure you have a quick understanding which provider is associated with a Subscription.
7. Select the "Migrate my account to Lumen for consolidated billing and Platform Support" option. (If the user cannot see this option, they are not an organization Administrator.)
Create New Azure Account
8. Determine to which email you want the partner request email sent.
9. Enter the primary Azure domain name for your subscription. This allows us to recognize your subscription once it migrates into our care. Typically, this domain is easy to determine. If your username to is, then your primary domain is "". If you are still not certain, please submit a support ticket to discuss.
10. Accept the Terms and Conditions
11. The user will receive an email shortly with a link that will need to be clicked by the existing Azure Administrator. Once clicked, they will be directed to an Office 365 sign in page. (Please contact Microsoft if you are not clear who this is.)
Office 365 Administrator
12. The Azure Admin will need to log in with Azure domain credentials. They will be directed to a page where they must accept Terms and Conditions and authorize Lumen.

Office 365 authorize

  1. This is all it takes to move your Azure "Customer" tenant into Lumen's care.

  2. Work will then need to be done to move resources onto new, Azure Subscription(s) as well. This requires that your Azure Administrator give Owner access to a Lumen-generated user on the Subscription(s). This will likely be your Technical Account Manager.

  3. Lumen will work with you to enable Cloud Application Manager to work on your behalf.

In the end, the following will have occurred:

  • Microsoft will be provided with your account details
  • Your Azure Customer account will be migrated under Lumen's care
  • Your Microsoft Azure Subscription(s) for that Customer account will be migrated under Lumen's care
  • Moves approved resources under Lumen's care for consolidated billing and platform-level support
  • Grants Cloud Application Manager the appropriate permissions to work on your behalf

Contacting Cloud Application Manager Support

If you are experiencing an issue with Cloud Application Manager, please review the troubleshooting tips, or contact Cloud Application Manager support with details and screenshots where possible.

For issues related to API calls, send the request body along with details related to the issue.

In the case of a box error, share the box in the workspace that your organization and Cloud Application Manager can access and attach the logs.

  • Linux: SSH and locate the log at /var/log/elasticbox/elasticbox-agent.log
  • Windows: RDP into the instance to locate the log at ProgramDataElasticBoxLogselasticbox-agent.log