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Knowledge Base  /  Cloud Application Manager  /  Managed Services

MSA Network Architecture

Updated by Thomas Broadwell on Sep 26, 2019
Article Code: kb/1256

In this article:

Overview

This article is meant to assist users of Managed Services Anywhere (MSA) in the network architecture and requirements of the MSA solution. This document explains the network requirements of the MSA customer's environment for the purposes of preparation for MSA enablement and post enablement support.

Audience

All Managed Services Anywhere (MSA) customers or those interested in enabling MSA within their Cloud Application Manager Providers.

MSA Network Diagram

Network connections between customer servers, MSA management appliance, and CenturyLink.

Managed Services Anywhere Network Diagram

Does not include traffic between other sources, such as for DNS resolution or OS updates.

Connectivity and Required Firewall Rules

Because of the dynamic nature of our endpoints and management appliances, we recommend applying the following stateful rules to subnets hosting MSA management appliances

External Connections from MSA Management Appliance

Description Purpose Protocol Port Destination
HTTPS CAM Management TCP 443 0.0.0.0/0
RabbitMQ Monitoring TCP 5671 0.0.0.0/0
ISAKMP Remote Admin UDP 500 0.0.0.0/0
IPSEC Remote Admin UDP 4500 0.0.0.0/0

Internal Connections from MSA Management Appliance

Description Purpose Protocol Port Destination
SSH Remote Admin TCP 22 Internal Networks Managed by MSA Management Appliance
HTTPS Monitoring TCP 443 Internal Networks Managed by MSA Management Appliance
SMB Remote Admin TCP 445 Internal Networks Managed by MSA Management Appliance
RDP Remote Admin TCP 3389 Internal Networks Managed by MSA Management Appliance
WinRM Remote Admin TCP 5985 Internal Networks Managed by MSA Management Appliance
WinRM Remote Admin TCP 5986 Internal Networks Managed by MSA Management Appliance

Internal Connections to MSA Management Appliance

Description Purpose Protocol Port Source
PING MSA Registration ICMP ALL Internal Networks Managed by MSA Management Appliance

Contacting Cloud Application Manager Support

We’re sorry you’re having an issue in Cloud Application Manager. Please review the troubleshooting tips, or contact Cloud Application Manager support with details and screenshots where possible.