Partner Resources

Article Code: kb/443


  • Partner Resources available for Sales Support, Account Management, Product Information, Platform Support and Billing.
  • Partners know the resources that are available and how to engage them throughout the customer life cycle.
  • Improves sales acceleration and customer satisfaction.

Definitions and Contact Information


Sales Support - is simply defined as transactional support needed to close a CenturyLink Cloud deal. CenturyLink provides reasonable assistance and access to technical resources to ensure deal closure. Sales Support resources include the information, capabilities and team available for Partners to close CenturyLink Cloud deals.

The Partner Resource Center (PRC) is your central point of contact for Sales Support. You can reach them at:

Partner Resource Center (PRC) Team

Partner Business Manager

Pre-sales Support

  • Support request processing
  • Trial requests
  • Business value proposition
  • Product inquiries
  • Suitability questions
  • Competitive intelligence
  • Feature overview and comparison guidance

Partner Sales Engineer

Technical Sales Support

  • Platform demonstrations
  • Soliciting technical requirements
  • Product deep dives
  • Licensing questions
  • Proof-of-concept guidance
  • Technical licensing recommendations

Engagement Manager

Dedicated Lead and Escalation Point

Criteria Includes:

  • $10K Monthly recurring revenue (MRR)
  • Advanced technical complexity
  • Cross product solution
  • Advanced SPLA Licensing requirements
  • Requires CSA or Solutions Architect Team
  • Requires Service Task Execution

Sales Support Information Requests

More prep upfront means more deals closed, faster. Please have as much of the following information available when contacting the Partner Resource Center (PRC). This includes the following:

  • Customer information
    • Company Name
    • Contact Name
    • Email
    • Title
    • Address
    • Telephone number
  • Budget
  • System requirements
  • Environment: Servers, Operating System(s), CPU, RAM, etc.
  • Deployment timing
  • Interest in running/operating a self-service IaaS platform.
  • Interest in pay per hour/use IaaS platform.
  • Industry specific compliance needs (HIPPA, PCI, etc).
  • Is the planned environment friendly to the public IaaS model?
    • Are the application vendors’ products supported?
    • Are licensing terms for applications cloud friendly? (e.g., doesn’t require special engineering, dedicated servers, etc.)
    • Runs on x86_x64 architectures?

Account Management Role and Contact

Your CenturyLink Channel Manager is your primary contact for Account Management-related activities. These include:

  • Event Support
  • Sales Program Development
  • Pipeline Management

Contact your CenturyLink Channel Manager via email.

Platform Information Source and Contact

The CenturyLink Cloud website is an excellent source of information for platform-related questions including:

  • Up-to-date product announcements
  • Knowledge Base (KB)
  • CenturyLink Cloud Community
  • Frequently Asked Questions (FAQs)

Infrastructure Support Role and Contact

The Network Operations Center (NOC) is available to support your infrastructure inquiries including the following:

  • Infrastructure Support
  • Incident Response
  • Service Tasks Requests

Contact the Network Operations Center at

Billing Inquiries and Contact

Types of Inquiries:

  • Billing Inquiries
  • Billing Reports

Please refer to your CenturyLink bill for whom to contact with billing questions.