Setting Custom Prices for Sub Accounts

Updated by Mary Cadera on Sep 30, 2015
Article Code: kb/665


CenturyLink Cloud offers customers a way to set custom prices for their sub accounts. We call this feature Set Your Own Price, or SYOP. Using this feature does not change the prices between a customer and CenturyLink Cloud, rather, it provides the customer the opportunity to adjust the prices seen by their sub accounts for that sub account's usage.

These instructions will help users set a price adjustment for a single, specific sub account in their account hierarchy.


  • This feature is available to users who have the following roles:
  • Account Admin
  • Billing Manager
  • Be sure you are logged in to your user account at the top of your account hierarchy - only a parent account may adjust a sub account's prices. A sub account cannot change its own prices.
  • A price change will affect an entire month, there is no mid-month pricing at this time


  1. Navigate to

  2. Select "Adjustments" from the left navigation bar

  3. From the account list, select the account you want to adjust by clicking on the account name (hint: for large account lists, use your browser's find functionality to quickly find the account)

  4. To create a new price adjustment, click the "create price adjustment" button

  5. Create a name for the adjustment (a detailed description, like "New contract pricing", or "September Special Pricing" is helpful here)

  6. Select an effective billing cycle. Please note that price changes will affect the entire month selected, there is no mid-month pricing functionality at this time

  7. Select a product to adjust

  8. If desired, select a location, otherwise leave the location set to "default"

    Example: if you want to change list pricing for almost all data centers, but you have a set of special prices you'd like to create in a single data center, and that data center is CA2; use the "default" location to set your prices, and then create an additional set of prices, with CA2 selected as the data center. This will create one set of prices for all data centers that are not CA2 and a set of prices for CA2.

  9. Enter the new product cost - the "current cost" will be displayed as a reference point - if there is a pricing adjustment already in place for this account and this product, you will see that adjusted price displayed

  10. Click "add adjustment"

  11. Repeat steps 7 through 10 for any additional products that need to be adjusted

  12. When all desired products have been adjusted, click the "save set" button

  13. You may preview the sub account's price sheet by selecting the "Pricing Catalog" tab in the left navigation bar, and selecting the sub account from the "account" drop down menu. Location can be viewed here as well by selecting the data center from the "location" drop down menu.