White Labeling The Portal

White Labeling the Portal

This allows Partners to white label the CenturyLink Cloud as "their own," thus providing competitive point of differentiation to other public cloud offerings. It also reduces time and costs associated with developing your own cloud. This article covers:

  • The specific brand elements and information that can be white labeled in the Control Portal.
  • Step-by-step instructions for white labeling the Control Portal.

What Is "White Labeling"?

"White Labeling" simply means you can remove specific CenturyLink brand elements and information and replace them with you own:

  • site branding (logo, site name, footer)
  • color scheme
  • email notifications
  • customer support

White Labeling does not mean modifying or changing in any way the functional content (such as server functionality). For example, a CenturyLink Cloud partner cannot rewrite the portal in another language.

To Learn about the these topics, read our Knowledge Base article titled Getting Started with White Labeling

  • Customize the Site Name
  • Customize the Control Portal Logo and Sign In Page Logo
  • Customize the Shortcut (favicon) Icon
  • Customize the iOS Screen Icon
  • Customize the Control Portal Color Scheme
  • Using Custom Domains

Email Notifications

You can change email notifications and replace the CenturyLink Cloud email alias with your own.

Customize Email Notification Reply Address

You can change email notifications and replace the CenturyLink Cloud email alias with your own.

  1. From the Navigation Menu, click Settings > Account Settings.

  2. Click the Emails tab.

  3. The following system email addresses can be changed to reflect your preferred email address.

    • Default Email
    • Build Queue Email
    • Monitoring Email
  4. The Email Signature can also be changed to reflect your preferred email signature.

Other Outbound Notifications

There are additional outbound email notifications which are handled in a similar in way. These settings should be updated to reflect the organization's information and procedures. The settings are:

  • Basic Settings
  • Blueprint Success
  • User Welcome
  • User Password Reset
  • VPN Server Confirmation
  • Server Lifespan Expiration
  • Group Lifespan Expiration

Customize the User Welcome

To customize the content of your Welcome Email, do the following:

  1. On the Emails tab, click Basic Settings.

  2. Click default email used for system notifications....

  3. Change the Name and the Address. This allows you to change the from notification in emails.

  4. Click save.

  5. Click User Welcome.

  6. Click Subject and modify the Subject line.

  7. Click save.

  8. Click message body. Use the editor window to customize the message body.

    • The email message body is context sensitive. Buttons appear that you can use to insert appropriate data into the email message.
    • In this example, the two buttons are Username and Password.
  9. Click save.

Customize Customer Support Options

When White Labeling the Control Portal, it is necessary to change the default Customer Support links to reflect your organization's support structure. As a partner, you are the first level of support. Please ensure that the support information is updated and correct.

  1. On the Settings tab, click Support.

  2. Customize the Customer Support links. The following support links should be updated to reflect the details of your organization's support structure:

    • Footer Support Email
    • Footer Support Phone
    • Customer Support Panel
    • Support Request URL
    • Feature Request URL
    • Knowledge Base URL
    • Knowledge Base Search URL
    • Chat Service
  3. In the Customer Support section, click the link you wish to edit.

  4. Enter the appropriate information.

  5. Click save.

  6. Repeat Steps 3 thru 5 for each Customer Support item.

Customize Legal and Privacy Information

Legal and Privacy Information should be updated to reflect the organization's legal or privacy policies. The items can be left blank, in which case, the items do not appear on the site. To change Legal/Privacy information, do the following:

  1. On the Settings tab, click Support.

  2. In the Legal/Privacy section, click the link you wish to edit.

  3. Enter the appropriate information.

  4. Click save.

Customize TRUSTe Logo

To change the the TRUSTe Certified Logo, do the following:

  1. On the Settings tab, click Support.

  2. In the TRUSTe Certificate Logo section, click the link.

  3. Use the editor window to insert an image icon.

    • Recommended image size is 142 pixels wide by 45 pixels high.

Learn More

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