Using the CenturyLink Cloud Support web interface

Updated by Erik Jensen on Sep 22, 2016

Description

The CenturyLink Cloud Support web interface enables you to view and update your support requests.

Audience

  • CenturyLink Cloud customers

Prerequisites

  • Must have a username and password for https://support.ctl.io -- this credential is separate from your Control user account
    • Note that the first time you submit a ticket via email, you will receive a Welcome response asking you to register. If you don't register you can use the forgot password workflow to reset your password via email.

Additional Resources

Ticket Prioritization Matrix

How To Escalate a Ticket

Additional Information

Navigate to https://support.ctl.io and log in using your support site credentials

From the menu at the upper right you can select to submit a request or check your existing by clicking on your user profile and selecting "My activities".

Checking on existing requests

From the "check your existing requests" section, click on the ticket you wish to see more information about.

From here, you can view ticket details, including:

  • The CenturyLink Engineer that's assigned to the request
  • Ticket status
  • Ticket priority (Normal or High)
  • Comments that have been made on the request
  • The ability to edit the ticket by updating with a comment, or marking the ticket as resolved

 

Customer Support

Can’t find what you need?
Give us a call.

1.888.638.6771

M – F, 8am to 6pm